WTW is a leading advisory, broking, and solutions company with a storied history dating back to 1828. From the Titanic in 1912 to supporting the Moon Buggy in 1971, we have a legacy of turning risk into growth opportunities. 

Our Lisbon Regional Delivery Hub is at the heart of this innovation, with a vibrant team of +300 professionals dedicated to excellence every day.

The Human Resources team is one of the six corporate functions within Willis Towers Watson globally. It is made up of Talent Advisory, Integrated Service Delivery and Centers of Expertise (COE).

Integrated Service Delivery delivers Human Resources services via a combination of global systems and processes through Global Operations, and Regional Delivery teams made up of generalists, employee relations, recruitment and administrative services.

As the HR Services Administrator for Portugal, you will be responsible for providing HR services, administrative support and expertise to the Region’s HR Function and to business stakeholders.  The successful candidate will have a strong interest in HR process, administration and systems.

What will the role entail?

HR Services

• Responsibility for providing day to day support and guidance to the HR Services team in Portugal
• Provide HR Services and Payroll support for Portugal – complying with deadlines
• Delivery of workforce administration for assigned offices/Segments: 
  • Complete and maintain data in all HR Systems (e.g. Oracle HCM and EBS, Oracle Recruiting Cloud, ServiceNow);
  • Support associate / manager inquiries and process requests following the required process and procedure;
  • Ensure relevant correspondence is issued throughout the employee lifecycle such as contractual agreements and changes to terms and conditions;
  • Verify local documentation as required;
  • Coach associates to use the HR Portal and other Self Service tools;
  • Maintain hard & soft copy associate files, ensuring these are up-to-date and accessible to other members of the HR team when required;
  • Managing internships and IEFP processes
• Develop and maintain strong working relationships with Regional HR delivery teams and other key stakeholders such as Finance 
• Responsible for administering time off, benefit (including flex benefits) and/or retirement plans for the assigned offices
• Ensure local policy and benefits information on the HR Portal / Knowledgebase is kept up to date
• Assist in the tailoring of HR communications to local business and cultural needs  Escalate issues or queries to HR Partners and/or COEs as needed
• Participate in ad-hoc projects as and when required

The Requirements – what’s important to us

• HR background given by degrees or previous internship or other HR experiences
• Must have a strong service mindset and the ability to adapt and adjust on short notice to fast changing environments 
• Demonstrated flexibility to work on multiple work streams with a variety of different deadlines, outcomes and objectives
• This position will be responsible for accurate and timely data entry into several databases, strong attention to detail is a must
• Business level English both written and spoken