What does being included as one of the companies in Singapore’s Best Employers ranking mean to you as a Willis Towers Watson leader?

Leng Leng Ng: We are delighted to see that Willis Towers Watson has made it into the top 200 ranking of Singapore’s Best Employers. Last year brought many unexpected changes for everyone, so being included in this ranking is recognition that we have supported our colleagues well at the peak of the COVID-19 pandemic by coming together to tackle 2020’s changes and challenges, especially when all of us were working from home.

Virtual Koppicino Meetings in Singapore

Leng Leng Ng: Colleagues are the reason why we continue to give our best to clients. This accolade demonstrates the strength and impact of one of our core values: teamwork. It’s been amazing to see how our teams have worked together to support each other and stay connected by carrying out virtual and fun gatherings such as the ‘virtual koppicino (cappuccino) meetings’!

How do you see being a best employer in action at Willis Towers Watson?

Leng Leng Ng: At Willis Towers Watson we go above and beyond to engage with our colleagues and promote an inclusive culture and work environment. We make sure that our commitment to Inclusion & Diversity (I&D) is put into practice throughout the organization and across all levels. This is how we empower our teams to have safe and open discussions, where ideas are taken into account in order to deliver top-quality solutions for both, our people and clients.

Leng Leng Ng: Similarly, we also focus on recognizing and celebrating our colleagues’ achievements. In 2020 we launched the Willis Towers Watson ‘Hall of Fame’, a regional initiative where we virtually commended those colleagues who had gone beyond their responsibilities to bring the best of Willis Towers Watson’s expertise to our clients. Last but not least, we also prioritize our teams’ professional growth, that’s why we re-launched a mentoring program in Singapore with the aim of coaching colleagues to thrive in challenging situations.

How do your colleagues and team feel about working at Willis Towers Watson and receiving this award?

Agnes Cassandra Lee: We are extremely happy to be receiving this recognition as it is a tribute to our colleagues’ teamwork and efforts to make everyone feel comfortable in being their true and authentic selves. A big part of why we come to work is because of the close-knit culture of our company. Our inclusive environment and diverse colleagues make us a unique employer, and this has always been a part of Willis Towers Watson’s DNA. Here in Singapore, we have a diverse group of individuals from 20 different countries and backgrounds. This allows them to feel comfortable in bringing different ideas and perspectives to their day-to-day work and deliverables.

How did Willis Towers Watson’s culture of flexible working help support colleagues during COVID-19?

Leng Leng Ng: During the pandemic, our biggest concern was our colleagues’ safety and wellbeing – physical and mental. I&D has been pivotal in the process of supporting our people to navigate through these unprecedented times, while ensuring everyone was well equipped to maintain productivity levels as they worked remotely. Many of our colleagues are parents, so they had to adapt to the new work from home arrangements and to juggle between work and taking care of their children. Willis Towers Watson’s flexible work policies have been key in providing our colleagues the tools to maintain a healthy work-life balance.

Leng Leng Ng: We also shared resources for managers to support their team members in managing anxiety, stress and their mental wellbeing. As health was one of the key concerns during the COVID-19 lockdown last year, we introduced telemedicine services for our colleagues and their family members here in Singapore where they could consult with a doctor through a virtual clinic 24/7. All these small efforts helped to improve the work from home experience of our teams.

Singapore’s Best Employers 2021 Ranking

What is The Straits Times’ Singapore Best Employers 2021 ranking?

The Singapore Best Employers 2021 ranking is based on independent surveys of more than 9,000 employees conducted by The Straits Times and global research company Statista. Participants were asked to rate over 1,700 companies across 26 industry sectors in Singapore between August and October 2020. These included various work-related topics, from salary, work-life balance to potential for development, their work environment and company reputation.
Click here to learn more about Willis Towers Watson becoming part of Singapore’s Best Employers 2021.