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Customer Service Center Manager (Night Shift)


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Customer Service Center Manager (Night Shift)


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JOB SNAPSHOT

Location:
Taguig, Manila, PH

Date Posted:
April 8, 2025

Date:
2025-04-08T07:03:54.057Z

Actuarial Valuation Analyst
Taguig, PH

2025-04-08T07:03:54.057Z

As an Actuarial Analyst, you will have the opportunity to enhance your core skills and your retirement plan knowledge by working on different retirement plans, preparing large complex client data, addressing questions, resolving data and plan issues, and preparing client deliverables. Over time, you will get opportunities to serve as a project manager on more complex assignments, lead internal meetings, and mentor junior staff.

Excellence

  • Prepare valuations of pension plans and retiree welfare plans for consulting offices
  • Respond to queries from consultants for plan provisions and valuation results and resolve/escalate any problems or issues
  • Complete work following accounting standards and government regulations applicable to the plan
  • Utilize detailed tasks and steps to produce quality projects
  • Complete analysis and reconciliations of plan participant data
  • Reconcile plan assets
  • Manages the timeline for some small projects or components of larger projects.
  • Performs technical reviews of standard/complex projects.
  • Identifies and communicates technical/analytical issues to project teams.
  • Supervises new hires and less-experienced associates on a project basis.
  • Allocates/co-ordinates work among project hires, interns, and new associates
  • Actively participate in team and project planning and suggest improvements based on observed best practices.
  • Serve as a primary doer and liaise effectively with consultants and actuaries regarding data collection and project execution required for global accounting consolidation projects
  • Prepare the first draft of deliverables for review by the consultant per project deadlines

People

  • Build relationships internally and collaborate effectively on cross-functional teams
  • Demonstrate natural ease and effectiveness when dealing with associates in other Towers Watson offices
  • Provides (ongoing) on-the-job training to project hires, interns, and junior associates on routine projects, including basic tools, issues, and concepts.
  • Mentors and manages junior associates regarding budgets, timelines, and Excellence standards.
  • Act as feedback provider on a performance review of junior associates and new associates for regularization.

Clients

  • Work with Project Leader to ensure that each project is completed on time and meets quality standards
  • Respond to all requests and communications effectively and efficiently
  • Identifies and leads communication with consulting team on project results, providing analysis of results, and potential issues, and responding to inquiries.

Financial

  • Meet chargeable hours targets
  • Contribute to profitability by preparing project budgets, monitoring own time spent on the project and maintaining accurate time records
  • Ensures projects are consistently correct, on time, and within budget. Notifies the project manager of potential write-offs and identifies the need to modify the scope of a project to address unanticipated issues.
  • Increase efficiency within teams by identifying ways to improve processes
  • Allocates/co-ordinates work among project hires, interns, and new associates
  • Actively participate in team and project planning and suggest improvements based on observed best practices.

The Requirements

  • Bachelor’s Degree required, preferably in a program with a heavy emphasis on mathematics, statistics, or engineering
  • Fresh Graduates are welcome to apply
  • Or those with at least 2 years of work experience in a Senior Actuarial role
  • Proven mathematical aptitude
  • Advanced proficiency in Microsoft Office (Word, Excel, and PowerPoint)
  • Previous defined benefit pension experience required
  • Well-organized and detail-oriented, effective time management skills
  • Strong written and verbal communication skills and a demonstrated ability to interact with colleagues at all levels
  • Strong analytical and integrative skills including the ability to draw conclusions and identify trends from data in a logical, systemic way
  • Ability to ask the right questions and seek help where appropriate, good problem-solving
  • Strong client service orientation
  • Ability to apply newly acquired knowledge to future assignments
  • Ability to work both independently and on client teams
  • Sense of accountability and ability to display initiative in self-development
  • Actuarial exams/designation, a plus

WTW is an Equal-Opportunity Employer

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UNSOLICITEDCONTACT

Any unsolicited resumes/candidate profiles submitted through our web site or to personal e-mail accounts of employees of Willis Towers Watson are considered property of Willis Towers Watson and are not subject to payment of agency fees. In order to be an authorized Recruitment Agency/Search Firm for Willis Towers Watson, any such agency must have an existing formal written agreement signed by an authorized Willis Towers Watson recruiter and an active working relationship with the organization. Resumes must be submitted according to our candidate submission process, which includes being actively engaged on the particular search. Likewise, for our authorized Recruitment Agencies/Search Firms, if the candidate submission process is not followed, no agency fees will be paid by Willis Towers Watson. Willis Towers Watson is an equal opportunity employer. If you would like to have your contact information saved for future consideration, please email: Agency.inquiries@willistowerswatson.com.

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January 16, 2019
Head of Clients (dual hatted with Broking and Carrier Management) Lisbon, Portugal Client Management
https://cdn-static.findly.com/wp-content/uploads/sites/1862/2019/01/24140430/GL-18-WEB-6509d33-Nuno-Arrudo-280x360-1-1.jpg 471 465 vidula https://cdn-static.findly.com/wp-content/uploads/sites/1862/2022/01/19100335/wtw-logo.svg vidula2019-01-16 06:00:592022-08-24 14:04:51Nuno Arruda
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Apprentices, Meet Our People

Salmaan Saeed

January 16, 2023
Corporate Risk and Broking (CRB) ApprenticeLondon, UK Apprentices
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Broking/Placement, Meet Our People

Massimiliano Abri

January 10, 2023
Senior AssistantRome, Italy Business Support
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Consulting, Meet Our People

Burn Domingo

October 10, 2022
Data AnalystTaguig City, Philippines Analyst
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Interns, Meet Our People, Meet Our Team, Uncategorized @fr-ca

Theodore Coteok

September 7, 2022
Software InternTaguig City, Philippines Interns
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Operations, Operations

Karuna Jose

August 24, 2022
Pensions Administration AdvisorMumbai, India Operations
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Service Center

Ana Cristessa Nabuab

August 23, 2022
Quality Assurance AnalystManila, Philippines Service Center
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Client Management

Nichelle Daulby

August 23, 2022
Senior DirectorAtlanta, U.S. Client Management
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Client Management

Roberta Jones

August 23, 2022
Client and Delivery AnalystSydney, Australia Client Management
https://cdn-static.findly.com/wp-content/uploads/sites/1862/2022/08/23164229/Roberta-Jones-Headshot.jpg 471 465 https://cdn-static.findly.com/wp-content/uploads/sites/1862/2022/01/19100335/wtw-logo.svg 2022-08-23 15:26:552022-12-23 22:16:02Roberta Jones
Client Management

Shadab Hemani

August 23, 2022
AnalystMumbai, India Client Management
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Corporate Functions

Donna O'Riordan

August 23, 2022
Lead RecruiterLondon, United Kingdom Corporate
https://cdn-static.findly.com/wp-content/uploads/sites/1862/2022/08/23161956/3.jpg 471 465 https://cdn-static.findly.com/wp-content/uploads/sites/1862/2022/01/19100335/wtw-logo.svg 2022-08-23 15:11:352022-12-23 21:55:04Donna O'Riordan
Corporate Functions

Mitch Dauz

August 23, 2022
HR Business PartnerManila, Philippines Corporate
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Corporate Functions

Kerstin Plag

August 23, 2022
HR Services and Recruitment LeadFrankfurt, Germany Corporate
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Corporate Functions

Anna Stonelake

August 23, 2022
Talent Advisor for Talent & RewardsReigate, United Kingdom Corporate
https://cdn-static.findly.com/wp-content/uploads/sites/1862/2022/08/23163049/Anna-Picture-Horizontal.jpg 471 465 https://cdn-static.findly.com/wp-content/uploads/sites/1862/2022/01/19100335/wtw-logo.svg 2022-08-23 14:57:292022-12-23 22:15:51Anna Stonelake
Corporate Functions

Elise Hunt

August 23, 2022
Global Head of Talent AcquisitionLondon, United Kingdom Corporate
https://cdn-static.findly.com/wp-content/uploads/sites/1862/2022/08/23163436/Elise-Hunt.jpg 471 465 https://cdn-static.findly.com/wp-content/uploads/sites/1862/2022/01/19100335/wtw-logo.svg 2022-08-23 14:42:592022-12-23 22:15:44Elise Hunt
Technology

Mathew Stewart

August 23, 2022
Cloud Delivery AnalystLondon, United Kingdom Technology
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Technology

Ritu Batheja

August 23, 2022
IT Systems & ArchitectureMumbai, India Technology
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Project Management

Matice Morris

August 23, 2022
Senior Project ManagerTennessee, U.S. Project Management
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Actuarial

Catarina Carvalho

August 23, 2022
Retirement AssociateLisbon, Portugal Actuarial
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Technology

Soumya Kurup

July 14, 2022
India Technology LeaderMumbai, India Director
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Consulting, Meet Our People

Leonardo Araujo

June 17, 2022
Compensation AnalystSao Paulo, Brazil Consulting
https://cdn-static.findly.com/wp-content/uploads/sites/1862/2022/06/03143909/Leo-Headshot-1.jpeg 471 464 jblackwell https://cdn-static.findly.com/wp-content/uploads/sites/1862/2022/01/19100335/wtw-logo.svg jblackwell2022-06-17 14:33:562022-12-21 12:18:29Leonardo Araujo
Karen Patel
Sales

Karan Patel

November 2, 2021
Executive & Administrative AssistantMumbai, India Sales
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Meet Our People, Operations, Operations

Poonam Yadav

April 8, 2021
Analyst Pensions AdministrationMumbai, India Analyst
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Actuarial, Meet Our People

Tom Leigh-Eldredge

March 5, 2021
Associate Director, RetirementReigate, United Kingdom Actuarial
https://cdn-static.findly.com/wp-content/uploads/sites/1862/2021/03/23202308/Tom-Leigh.jpg 471 465 scesin https://cdn-static.findly.com/wp-content/uploads/sites/1862/2022/01/19100335/wtw-logo.svg scesin2021-03-05 14:55:572023-01-10 15:11:23Tom Leigh-Eldredge
Actuarial, Meet Our People

Karan Rai

December 3, 2020
Senior Associate, RetirementReigate, United Kingdom Actuarial
https://cdn-static.findly.com/wp-content/uploads/sites/1862/2020/12/23203407/KaranRai-1.jpg 471 465 scesin https://cdn-static.findly.com/wp-content/uploads/sites/1862/2022/01/19100335/wtw-logo.svg scesin2020-12-03 13:34:392023-01-10 14:58:49Karan Rai
Apprentices, Interns, Meet Our People

Felipe Pradel

November 9, 2020
Property & Casualty InternSão Paulo, Brazil Apprentices
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Graduates, Meet Our People

Michael McConnell

November 9, 2020
Data Services Consultant (former Data Services Graduate) Dubai, United Arab Emirates Graduates
https://cdn-static.findly.com/wp-content/uploads/sites/1862/2020/11/23105042/mich.jpg 471 465 scesin https://cdn-static.findly.com/wp-content/uploads/sites/1862/2022/01/19100335/wtw-logo.svg scesin2020-11-09 19:13:582023-01-10 15:01:44Michael McConnell
Graduates, Meet Our People

Mel Scrutton

November 9, 2020
Hub Manager (former Retirement Graduate) London, United Kingdom Graduates
https://cdn-static.findly.com/wp-content/uploads/sites/1862/2020/11/23185307/mel-scrutton.png 471 465 scesin https://cdn-static.findly.com/wp-content/uploads/sites/1862/2022/01/19100335/wtw-logo.svg scesin2020-11-09 18:41:482023-01-10 15:00:16Mel Scrutton
Interns, Meet Our People

Irene Larbi

November 9, 2020
Lead Actuarial Associate (former Retirement Intern) Arlington, U.S. Interns
https://cdn-static.findly.com/wp-content/uploads/sites/1862/2020/11/07163753/WATN-NA-1.png 471 465 scesin https://cdn-static.findly.com/wp-content/uploads/sites/1862/2022/01/19100335/wtw-logo.svg scesin2020-11-09 18:17:072022-12-23 19:00:54Irene Larbi
Consulting, Meet Our People

Kingsley Wang

February 18, 2019
Project Manager Shenzhen, China Consulting
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Broking/Placement, Meet Our People

Charlie (Charlotte) Garrod

January 24, 2019
Wordings Analyst Ipswich, United Kingdom Broking/Placement
https://cdn-static.findly.com/wp-content/uploads/sites/1862/2019/01/10145316/Charlotte-Garrod.jpg 471 465 aibel https://cdn-static.findly.com/wp-content/uploads/sites/1862/2022/01/19100335/wtw-logo.svg aibel2019-01-24 14:51:502023-01-10 14:53:33Charlie (Charlotte) Garrod
Meet Our People, Service Center

Laura Punzón

January 24, 2019
Team Leader Madrid, Spain Service Center
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Meet Our People, Service Center

Nick Alexander

January 24, 2019
Senior Enrollment Operations Manager/Tempe Site Lead(Director) Tempe, Arizona Service Center
https://cdn-static.findly.com/wp-content/uploads/sites/1862/2019/01/24051327/32-1.jpg 471 465 aibel https://cdn-static.findly.com/wp-content/uploads/sites/1862/2022/01/19100335/wtw-logo.svg aibel2019-01-24 14:23:272022-08-24 11:59:45Nick Alexander
Benjamin Tessier
Sales

Benjamin Tessier

January 24, 2019
Bid Manager London, United Kingdom Sales
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Meet Our People, Operations

Paul Dowding

January 24, 2019
Account Executive Ipswich, United Kingdom Operations
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Interns, Meet Our People

Pei Wang

January 24, 2019
Actuarial Analyst (former Life Intern) Hartford, Connecticut, U.S. Interns
https://cdn-static.findly.com/wp-content/uploads/sites/1862/2019/01/07162750/GL-18-WEB-6509c6-Pei-Wang-280x360-1.jpg 471 465 aibel https://cdn-static.findly.com/wp-content/uploads/sites/1862/2022/01/19100335/wtw-logo.svg aibel2019-01-24 12:30:402022-09-07 16:28:10Pei Wang
Emma White
Apprentices

Emma White

January 24, 2019
Junior Account Executive London, United Kingdom Apprentices
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Graduates, Meet Our People

Basil Al Hatoum

January 24, 2019
Actuarial Analyst (former Retirement Graduate) Toronto, Canada Graduates
https://cdn-static.findly.com/wp-content/uploads/sites/1862/2019/06/23200811/Basil-Al-Hatoum.jpg 471 465 aibel https://cdn-static.findly.com/wp-content/uploads/sites/1862/2022/01/19100335/wtw-logo.svg aibel2019-01-24 12:15:352023-01-10 15:04:07Basil Al Hatoum
Actuarial, Interns, Meet Our People

Jasmin Bedi

January 24, 2019
Retirement Associate (former Intern) Reigate, United Kingdom Interns
https://cdn-static.findly.com/wp-content/uploads/sites/1862/2019/01/07163326/GL-18-WEB-6509c7-Jasmn0Bedi-280x360-1.jpg 471 465 aibel https://cdn-static.findly.com/wp-content/uploads/sites/1862/2022/01/19100335/wtw-logo.svg aibel2019-01-24 12:14:292022-09-07 16:33:43Jasmin Bedi
Graduates, Meet Our People

Anshul Garg

January 24, 2019
Risk analyst (former Investment, Risk and Reinsurance Graduate) Gurugram, India Graduates
https://cdn-static.findly.com/wp-content/uploads/sites/1862/2019/06/23202655/Anshul-Garg-1.jpg 471 465 aibel https://cdn-static.findly.com/wp-content/uploads/sites/1862/2022/01/19100335/wtw-logo.svg aibel2019-01-24 07:08:462023-01-10 15:05:32Anshul Garg
Client Management

Emily Reading

January 23, 2019
Client Service and Analytics Manager Ipswich, UK (with one day per week in London office) Client Management
https://cdn-static.findly.com/wp-content/uploads/sites/1862/2019/01/24140221/GL-18-WEB-6509d6-Emily-Reading-280x360-1.jpg 471 465 aibel https://cdn-static.findly.com/wp-content/uploads/sites/1862/2022/01/19100335/wtw-logo.svg aibel2019-01-23 07:42:122022-08-24 14:02:44Emily Reading
Dominic Ferrari
Apprentices

Dominic Ferrari

January 22, 2019
Actuarial Apprentice Reigate, United Kingdom Apprentices
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Actuarial, Meet Our People

Suzanne Vaughan

January 22, 2019
Head of Retirement, Edinburgh Edinburgh, Scotland Actuarial
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Client Management

Nuno Arruda

January 16, 2019
Head of Clients (dual hatted with Broking and Carrier Management) Lisbon, Portugal Client Management
https://cdn-static.findly.com/wp-content/uploads/sites/1862/2019/01/24140430/GL-18-WEB-6509d33-Nuno-Arrudo-280x360-1-1.jpg 471 465 vidula https://cdn-static.findly.com/wp-content/uploads/sites/1862/2022/01/19100335/wtw-logo.svg vidula2019-01-16 06:00:592022-08-24 14:04:51Nuno Arruda
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