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Customer Service Center Manager (Night Shift)


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Customer Service Center Manager (Night Shift)


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JOB SNAPSHOT

Location:
New York, United States
Other Locations:
Los Angeles, CA; Atlanta, GA; Chicago, IL; Boston, MA; Philadelphia, PA; Dallas, TX;

Date Posted:
May 7, 2025

Date:
2025-05-30T19:03:59.61Z

Director of Underwriting – Builder's Risk
New York, United States

2025-05-30T19:03:59.61Z

Willis Towers Watson (WTW) is seeking ambitious, analytical underwriting talent with 5-10 years of experience in the insurance industry with experience in builders’ risk and property underwriting. This is a high-profile client facing role working directly with WTW CRB NA to develop new and existing partnerships in line with its strategic growth initiatives.  The successful candidate will work in a highly collaborative Verita (MGU) team environment.

Note: Employment-based non-immigrant visa sponsorship and/or assistance is not offered for this specific job opportunity.

The Role

  • Work with WTW’s broking team(s), Verita executives, actuaries, and cat modelers to analyze Verita’s insurance risks on a portfolio level to obtain capacity in the form of delegated authority, reinsurance structures and/or other innovative solutions.
  • Negotiate and place Reinsurance Treaties and/or FAC placements utilizing markets from London, the US, Bermuda and around the world. 
  • Coordinate and attend underwriting and claim audits with Verita’s capacity markets on a regular basis.
  • Ensure that company, market and client related documentation is issued (internally and externally) accurately and on time.
  • Comply with external regulatory and internal statutory policies, procedures and regulations.
  • Coordinate internal resources, such as analytics, contracts and client services to provide solutions to client(s).
  • Meet with senior management both internally and externally to present materials.
  • The candidate must have experience in Builder’s Risk, General Liability and Property
    • Candidates with significant experience/relationships in one of these areas will be considered and expected to develop the expertise in the other areas.
  • Conduct comprehensive market analysis to identify trends, opportunities, and potential risks to Verita’s portfolio.
  • Engage with capacity providers and reinsurance markets to negotiate terms, pricing, and coverage to secure optimal outcomes for Verita.
  • Stay abreast of industry developments, regulatory changes, and emerging risks that may impact reinsurance strategies.
  • Assist in the training and development of graduate hires. 
  • Other duties and responsibilities as assigned. 
  • Good understanding of pricing components and rating methodologies
  • Uses all appropriate underwriting tools, disciplines and knowledge of strategies to ensure underwriting guidelines are followed
  • Exhibits strong underwriting skills through strategic, thorough account reviews and file documentation
  • Adheres to guidelines and underwriting discipline to minimize exposure and appropriately price risk. 
  • Complete understanding and ability to use sophisticated pricing models across various structures, guaranteed cost, captives, SIR’s, deductibles, etc.

The Requirements:

  • Bachelor’s degree (B. A.) from a four-year College or university.  
  • 8+ years of work experience, preferably in Property and Casualty insurance, reinsurance or related non-life insurance consulting. 
  • Understanding of Managing General Underwriter program life cycles and placements. 
  • Strong negotiation skills
  • Ability to multi-task priorities in a fast-paced, high intensity environment.
  • Experience in giving presentations to prospects, capacity partners and internal groups.  
  • Computer skills, including Excel, Word, PowerPoint, Outlook.
  • Effective analysis, problem solving and communication skills.
  • Strong knowledge of property insurance policies and regulations.
  • Excellent analytical and problem-solving skills.
  • Attention to detail and accuracy in assessments.
  • Ability to work independently and as part of a team.
  • Very strong technical and leadership qualities
  • Well established in the marketplace and has excellent relationships with brokers and agents on both regional and national level
  • Well versed and experienced in working, producing and underwriting all sizes of accounts with large brokerage houses, agents and specialty retailers. 
  • Established underwriting, quoting and binding track record of profitable business. 

This position will remain posted for a minimum of three business days from the date posted or until a sufficient/appropriate candidate slate has been identified.

Compensation and Benefits
Base salary range and benefits information for this position are being included in accordance with requirements of various state/local pay transparency legislation. Please note that salaries may vary for different individuals in the same role based on several factors, including but not limited to location of the role, individual competencies, education/professional certifications, qualifications/experience, performance in the role and potential for revenue generation (Producer roles only).

Compensation
The base salary compensation range being offered for this role is $150,000 – $250,000 USD per year. This role is also eligible for an annual short-term incentive bonus.

Company Benefits
WTW provides a competitive benefit package which includes the following (eligibility requirements apply):

  • Health and Welfare Benefits: Medical (including prescription coverage), Dental, Vision, Health Savings Account, Commuter Account, Health Care and Dependent Care Flexible Spending Accounts, Group Accident, Group Critical Illness, Life Insurance, AD&D, Group Legal, Identify Theft Protection, Wellbeing Program and Work/Life Resources (including Employee Assistance Program)
  • Leave Benefits: Paid Holidays, Annual Paid Time Off (includes paid state/local paid leave where required), Short-Term Disability, Long-Term Disability, Other Leaves (e.g., Bereavement, FMLA, ADA, Jury Duty, Military Leave, and Parental and Adoption Leave), Paid Time Off
  • Retirement Benefits: Contributory Pension Plan and Savings Plan (401k). All Level 38 and more senior roles may also be eligible for non-qualified Deferred Compensation and Deferred Savings Plans. 

At WTW, we trust you to know your work and the people, tools and environment you need to be successful. The majority of our colleagues work in a ”hybrid” style, with a mix of remote, in-person and in-office interactions dependent on the needs of the team, role and clients. Our flexibility is rooted in trust and “hybrid” is not a one-size-fits-all solution.

We understand flexibility is key to supporting an inclusive and diverse workforce and so we encourage requests for all types of flexible working as well as location-based arrangements. Please speak to your recruiter to discuss more.

EOE, including disability/vets

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New York, United States

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UNSOLICITEDCONTACT

Any unsolicited resumes/candidate profiles submitted through our web site or to personal e-mail accounts of employees of Willis Towers Watson are considered property of Willis Towers Watson and are not subject to payment of agency fees. In order to be an authorized Recruitment Agency/Search Firm for Willis Towers Watson, any such agency must have an existing formal written agreement signed by an authorized Willis Towers Watson recruiter and an active working relationship with the organization. Resumes must be submitted according to our candidate submission process, which includes being actively engaged on the particular search. Likewise, for our authorized Recruitment Agencies/Search Firms, if the candidate submission process is not followed, no agency fees will be paid by Willis Towers Watson. Willis Towers Watson is an equal opportunity employer. If you would like to have your contact information saved for future consideration, please email: Agency.inquiries@willistowerswatson.com.

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January 23, 2019
Client Service and Analytics Manager Ipswich, UK (with one day per week in London office) Client Management
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Dominic Ferrari
Apprentices

Dominic Ferrari

January 22, 2019
Actuarial Apprentice Reigate, United Kingdom Apprentices
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Actuarial, Meet Our People

Suzanne Vaughan

January 22, 2019
Head of Retirement, Edinburgh Edinburgh, Scotland Actuarial
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Client Management

Nuno Arruda

January 16, 2019
Head of Clients (dual hatted with Broking and Carrier Management) Lisbon, Portugal Client Management
https://cdn-static.findly.com/wp-content/uploads/sites/1862/2019/01/24140430/GL-18-WEB-6509d33-Nuno-Arrudo-280x360-1-1.jpg 471 465 vidula https://cdn-static.findly.com/wp-content/uploads/sites/1862/2022/01/19100335/wtw-logo.svg vidula2019-01-16 06:00:592022-08-24 14:04:51Nuno Arruda
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Apprentices, Meet Our People

Salmaan Saeed

January 16, 2023
Corporate Risk and Broking (CRB) ApprenticeLondon, UK Apprentices
https://cdn-static.findly.com/wp-content/uploads/sites/1862/2023/01/23180957/image-17.jpg 471 465 manikantashetty https://cdn-static.findly.com/wp-content/uploads/sites/1862/2022/01/19100335/wtw-logo.svg manikantashetty2023-01-16 11:01:162023-01-25 09:22:52Salmaan Saeed
Broking/Placement, Meet Our People

Massimiliano Abri

January 10, 2023
Senior AssistantRome, Italy Business Support
https://cdn-static.findly.com/wp-content/uploads/sites/1862/2022/11/02203659/Massimiliano-headshot-blog-263x300-1.jpg 471 465 https://cdn-static.findly.com/wp-content/uploads/sites/1862/2022/01/19100335/wtw-logo.svg 2023-01-10 10:21:422023-01-25 17:22:39Massimiliano Abri
Consulting, Meet Our People

Burn Domingo

October 10, 2022
Data AnalystTaguig City, Philippines Analyst
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Interns, Meet Our People, Meet Our Team, Uncategorized @fr-ca

Theodore Coteok

September 7, 2022
Software InternTaguig City, Philippines Interns
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Operations, Operations

Karuna Jose

August 24, 2022
Pensions Administration AdvisorMumbai, India Operations
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Service Center

Ana Cristessa Nabuab

August 23, 2022
Quality Assurance AnalystManila, Philippines Service Center
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Client Management

Nichelle Daulby

August 23, 2022
Senior DirectorAtlanta, U.S. Client Management
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Client Management

Roberta Jones

August 23, 2022
Client and Delivery AnalystSydney, Australia Client Management
https://cdn-static.findly.com/wp-content/uploads/sites/1862/2022/08/23164229/Roberta-Jones-Headshot.jpg 471 465 https://cdn-static.findly.com/wp-content/uploads/sites/1862/2022/01/19100335/wtw-logo.svg 2022-08-23 15:26:552022-12-23 22:16:02Roberta Jones
Client Management

Shadab Hemani

August 23, 2022
AnalystMumbai, India Client Management
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Corporate Functions

Donna O'Riordan

August 23, 2022
Lead RecruiterLondon, United Kingdom Corporate
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Corporate Functions

Mitch Dauz

August 23, 2022
HR Business PartnerManila, Philippines Corporate
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Corporate Functions

Kerstin Plag

August 23, 2022
HR Services and Recruitment LeadFrankfurt, Germany Corporate
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Corporate Functions

Anna Stonelake

August 23, 2022
Talent Advisor for Talent & RewardsReigate, United Kingdom Corporate
https://cdn-static.findly.com/wp-content/uploads/sites/1862/2022/08/23163049/Anna-Picture-Horizontal.jpg 471 465 https://cdn-static.findly.com/wp-content/uploads/sites/1862/2022/01/19100335/wtw-logo.svg 2022-08-23 14:57:292022-12-23 22:15:51Anna Stonelake
Corporate Functions

Elise Hunt

August 23, 2022
Global Head of Talent AcquisitionLondon, United Kingdom Corporate
https://cdn-static.findly.com/wp-content/uploads/sites/1862/2022/08/23163436/Elise-Hunt.jpg 471 465 https://cdn-static.findly.com/wp-content/uploads/sites/1862/2022/01/19100335/wtw-logo.svg 2022-08-23 14:42:592022-12-23 22:15:44Elise Hunt
Technology

Mathew Stewart

August 23, 2022
Cloud Delivery AnalystLondon, United Kingdom Technology
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Technology

Ritu Batheja

August 23, 2022
IT Systems & ArchitectureMumbai, India Technology
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Project Management

Matice Morris

August 23, 2022
Senior Project ManagerTennessee, U.S. Project Management
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Actuarial

Catarina Carvalho

August 23, 2022
Retirement AssociateLisbon, Portugal Actuarial
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Technology

Soumya Kurup

July 14, 2022
India Technology LeaderMumbai, India Director
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Consulting, Meet Our People

Leonardo Araujo

June 17, 2022
Compensation AnalystSao Paulo, Brazil Consulting
https://cdn-static.findly.com/wp-content/uploads/sites/1862/2022/06/03143909/Leo-Headshot-1.jpeg 471 464 jblackwell https://cdn-static.findly.com/wp-content/uploads/sites/1862/2022/01/19100335/wtw-logo.svg jblackwell2022-06-17 14:33:562022-12-21 12:18:29Leonardo Araujo
Karen Patel
Sales

Karan Patel

November 2, 2021
Executive & Administrative AssistantMumbai, India Sales
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Meet Our People, Operations, Operations

Poonam Yadav

April 8, 2021
Analyst Pensions AdministrationMumbai, India Analyst
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Actuarial, Meet Our People

Tom Leigh-Eldredge

March 5, 2021
Associate Director, RetirementReigate, United Kingdom Actuarial
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Actuarial, Meet Our People

Karan Rai

December 3, 2020
Senior Associate, RetirementReigate, United Kingdom Actuarial
https://cdn-static.findly.com/wp-content/uploads/sites/1862/2020/12/23203407/KaranRai-1.jpg 471 465 scesin https://cdn-static.findly.com/wp-content/uploads/sites/1862/2022/01/19100335/wtw-logo.svg scesin2020-12-03 13:34:392023-01-10 14:58:49Karan Rai
Apprentices, Interns, Meet Our People

Felipe Pradel

November 9, 2020
Property & Casualty InternSão Paulo, Brazil Apprentices
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Graduates, Meet Our People

Michael McConnell

November 9, 2020
Data Services Consultant (former Data Services Graduate) Dubai, United Arab Emirates Graduates
https://cdn-static.findly.com/wp-content/uploads/sites/1862/2020/11/23105042/mich.jpg 471 465 scesin https://cdn-static.findly.com/wp-content/uploads/sites/1862/2022/01/19100335/wtw-logo.svg scesin2020-11-09 19:13:582023-01-10 15:01:44Michael McConnell
Graduates, Meet Our People

Mel Scrutton

November 9, 2020
Hub Manager (former Retirement Graduate) London, United Kingdom Graduates
https://cdn-static.findly.com/wp-content/uploads/sites/1862/2020/11/23185307/mel-scrutton.png 471 465 scesin https://cdn-static.findly.com/wp-content/uploads/sites/1862/2022/01/19100335/wtw-logo.svg scesin2020-11-09 18:41:482023-01-10 15:00:16Mel Scrutton
Interns, Meet Our People

Irene Larbi

November 9, 2020
Lead Actuarial Associate (former Retirement Intern) Arlington, U.S. Interns
https://cdn-static.findly.com/wp-content/uploads/sites/1862/2020/11/07163753/WATN-NA-1.png 471 465 scesin https://cdn-static.findly.com/wp-content/uploads/sites/1862/2022/01/19100335/wtw-logo.svg scesin2020-11-09 18:17:072022-12-23 19:00:54Irene Larbi
Consulting, Meet Our People

Kingsley Wang

February 18, 2019
Project Manager Shenzhen, China Consulting
https://cdn-static.findly.com/wp-content/uploads/sites/1862/2019/02/23191502/Kingley-Wang.jpg 471 465 aibel https://cdn-static.findly.com/wp-content/uploads/sites/1862/2022/01/19100335/wtw-logo.svg aibel2019-02-18 06:08:162023-01-10 15:03:05Kingsley Wang
Broking/Placement, Meet Our People

Charlie (Charlotte) Garrod

January 24, 2019
Wordings Analyst Ipswich, United Kingdom Broking/Placement
https://cdn-static.findly.com/wp-content/uploads/sites/1862/2019/01/10145316/Charlotte-Garrod.jpg 471 465 aibel https://cdn-static.findly.com/wp-content/uploads/sites/1862/2022/01/19100335/wtw-logo.svg aibel2019-01-24 14:51:502023-01-10 14:53:33Charlie (Charlotte) Garrod
Meet Our People, Service Center

Laura Punzón

January 24, 2019
Team Leader Madrid, Spain Service Center
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Meet Our People, Service Center

Nick Alexander

January 24, 2019
Senior Enrollment Operations Manager/Tempe Site Lead(Director) Tempe, Arizona Service Center
https://cdn-static.findly.com/wp-content/uploads/sites/1862/2019/01/24051327/32-1.jpg 471 465 aibel https://cdn-static.findly.com/wp-content/uploads/sites/1862/2022/01/19100335/wtw-logo.svg aibel2019-01-24 14:23:272022-08-24 11:59:45Nick Alexander
Benjamin Tessier
Sales

Benjamin Tessier

January 24, 2019
Bid Manager London, United Kingdom Sales
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Meet Our People, Operations

Paul Dowding

January 24, 2019
Account Executive Ipswich, United Kingdom Operations
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Interns, Meet Our People

Pei Wang

January 24, 2019
Actuarial Analyst (former Life Intern) Hartford, Connecticut, U.S. Interns
https://cdn-static.findly.com/wp-content/uploads/sites/1862/2019/01/07162750/GL-18-WEB-6509c6-Pei-Wang-280x360-1.jpg 471 465 aibel https://cdn-static.findly.com/wp-content/uploads/sites/1862/2022/01/19100335/wtw-logo.svg aibel2019-01-24 12:30:402022-09-07 16:28:10Pei Wang
Emma White
Apprentices

Emma White

January 24, 2019
Junior Account Executive London, United Kingdom Apprentices
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Graduates, Meet Our People

Basil Al Hatoum

January 24, 2019
Actuarial Analyst (former Retirement Graduate) Toronto, Canada Graduates
https://cdn-static.findly.com/wp-content/uploads/sites/1862/2019/06/23200811/Basil-Al-Hatoum.jpg 471 465 aibel https://cdn-static.findly.com/wp-content/uploads/sites/1862/2022/01/19100335/wtw-logo.svg aibel2019-01-24 12:15:352023-01-10 15:04:07Basil Al Hatoum
Actuarial, Interns, Meet Our People

Jasmin Bedi

January 24, 2019
Retirement Associate (former Intern) Reigate, United Kingdom Interns
https://cdn-static.findly.com/wp-content/uploads/sites/1862/2019/01/07163326/GL-18-WEB-6509c7-Jasmn0Bedi-280x360-1.jpg 471 465 aibel https://cdn-static.findly.com/wp-content/uploads/sites/1862/2022/01/19100335/wtw-logo.svg aibel2019-01-24 12:14:292022-09-07 16:33:43Jasmin Bedi
Graduates, Meet Our People

Anshul Garg

January 24, 2019
Risk analyst (former Investment, Risk and Reinsurance Graduate) Gurugram, India Graduates
https://cdn-static.findly.com/wp-content/uploads/sites/1862/2019/06/23202655/Anshul-Garg-1.jpg 471 465 aibel https://cdn-static.findly.com/wp-content/uploads/sites/1862/2022/01/19100335/wtw-logo.svg aibel2019-01-24 07:08:462023-01-10 15:05:32Anshul Garg
Client Management

Emily Reading

January 23, 2019
Client Service and Analytics Manager Ipswich, UK (with one day per week in London office) Client Management
https://cdn-static.findly.com/wp-content/uploads/sites/1862/2019/01/24140221/GL-18-WEB-6509d6-Emily-Reading-280x360-1.jpg 471 465 aibel https://cdn-static.findly.com/wp-content/uploads/sites/1862/2022/01/19100335/wtw-logo.svg aibel2019-01-23 07:42:122022-08-24 14:02:44Emily Reading
Dominic Ferrari
Apprentices

Dominic Ferrari

January 22, 2019
Actuarial Apprentice Reigate, United Kingdom Apprentices
https://cdn-static.findly.com/wp-content/uploads/sites/830/2019/01/27.jpg 273 280 aibel https://cdn-static.findly.com/wp-content/uploads/sites/1862/2022/01/19100335/wtw-logo.svg aibel2019-01-22 12:07:542020-10-01 09:54:03Dominic Ferrari
Actuarial, Meet Our People

Suzanne Vaughan

January 22, 2019
Head of Retirement, Edinburgh Edinburgh, Scotland Actuarial
https://cdn-static.findly.com/wp-content/uploads/sites/1862/2019/06/23204747/Suzanne-Vaughan.jpg 471 465 aibel https://cdn-static.findly.com/wp-content/uploads/sites/1862/2022/01/19100335/wtw-logo.svg aibel2019-01-22 11:10:402023-01-10 15:09:34Suzanne Vaughan
Client Management

Nuno Arruda

January 16, 2019
Head of Clients (dual hatted with Broking and Carrier Management) Lisbon, Portugal Client Management
https://cdn-static.findly.com/wp-content/uploads/sites/1862/2019/01/24140430/GL-18-WEB-6509d33-Nuno-Arrudo-280x360-1-1.jpg 471 465 vidula https://cdn-static.findly.com/wp-content/uploads/sites/1862/2022/01/19100335/wtw-logo.svg vidula2019-01-16 06:00:592022-08-24 14:04:51Nuno Arruda
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