




Customer Service Supervisor 1 (Night Shift)




Customer Service Supervisor 1 (Night Shift)

JOB SNAPSHOT
Guatemala, GT
Would you like to help drive the growth of a global company that works with 86% of the Fortune Global 500?
A Facultative Broker manages day-to-day servicing of reinsurance accounts, including renewals; develops business relationships with retail producers and markets; negotiates with underwriters regarding coverage terms, conditions and pricing on new and renewal accounts; prepares client materials, renewal strategies, insurance proposals; maintains the diary system; verifies accuracy of insurance documentation; has a moderately complex book of business: and the opportunity to manage a key position within our successful team, where you will be working with some of the best market professionals across different geographies, developing innovative solutions to help our clients and develop and grow our portfolio in the Region.
The Role
What will you be responsible for?
- Support placement of facultative accounts into the marketplace
- Develop broking and marketing strategy for renewal and new placements
- Coordinate with global colleagues on placements
- Assist with performing policy contract reviews
- Negotiate renewal and new placements with insurance markets on behalf of clients
- Prepare draft strategy documents, proposals, submissions, and quote proposals
- Gather information and analytics to assess and evaluate client risks in order to support the placement of client risks into the market
- Research and evaluate all solutions (insurance and otherwise) to identify and develop optimum risk solutions for clients
- Research and answer questions from underwriters and producers
- Follow up with insurance carriers and underwriters regarding the status of quotes and provides any additional information or rates as necessary
- Build strong partnerships with a broad range of organizations and stakeholders in the market in order to secure optimum terms and conditions for clients
- Maintain knowledge of insurance carriers and market trends
- Support WTW producers in pursuing and closing new business opportunities
The Requirements
- Technical knowledge of different lines of business including but not limited to Property, Marine, Aviation, Construction.
- Knowledge and understanding of current marketplace/carriers
- Demonstrates technical knowledge of insurance contracts and structures
- Analytical and quantitative skills to effectively communicate the value of analytical models and results for evaluating clients’ risks
- Demonstrates knowledge of core insurance principles and provides explanations to clients
- Transactional oriented; ability to work on multiple placements at once
- Must demonstrate core competency of WTW Values & Vision
- Self-starter/requires minimal supervision, ability to execute assigned tasks in timely fashion
- Ability to interface with clients and collaborate internally with teammates to serve clients
- Seek guidance when needed and be receptive to feedback
- Strong communication and presentation skills, both written and oral
- Good listening skills
- Enhanced client service skills and negotiation skills
- Ability to manage and seek higher level support in difficult situations
- Strong technology acumen – ability to utilize technology-based record management systems, advanced Microsoft Office skills and familiarity with other relevant online tools
- Quick learner, client centric and results oriented.
- To get involved in the Reinsurance quoting and placement processes
- Travel required
Equal Opportunity Employer
CONTACTNON SOLLICITÉ
Tous les profils de candidats / candidatures non sollicités soumis via notre site Web ou des comptes de messagerie personnels d’employés de Willis Towers Watson sont considérés comme la propriété de Willis Towers Watson et ne sont pas soumis au paiement de frais d’agence. Afin de devenir une agence de recrutement / un cabinet de recherche autorisé pour Willis Towers Watson, toute agence de ce type doit disposer d’un contrat écrit en bonne et due forme, signé par un recruteur autorisé Willis Towers Watson et entretenir une relation de travail active avec l’organisation. Les curriculum vitae doivent être soumis conformément à notre processus de candidature, qui implique de participer activement à la recherche. De même, pour nos agences de recrutement / cabinets de recrutement autorisés, si le processus de candidature n’est pas suivi, aucun frais d’agence ne sera payé par Willis Towers Watson. Si vous souhaitez que vos coordonnées soient sauvegardées en vue d’un examen ultérieur, veuillez nous envoyer un courriel à l’adresse Agency.inquiries@willistowerswatson.com.
NOS BUREAUX
Nos collègues sont présents dans plus de 140 pays : de Mumbai à Londres, en passant par Manille et New York, du Moyen-Orient à l’Amérique latine. Grâce à notre présence internationale, tout ce que nous accomplissons prend une dimension mondiale et crée des occasions de collaboration et de croissance pour vous. Parcourez la carte ci-dessous pour voir jusqu’où votre carrière pourrait vous mener.
Nos collaborateurs


Burn Domingo

Benjamin Tessier

Karan Patel

Nick Alexander

Theodore Coteok

Karuna Jose

Ana Cristessa Nabuab

Nichelle Daulby

Roberta Jones

Shadab Hemani

Donna O'Riordan

Mitch Dauz

Kerstin Plag

Anna Stonelake

Elise Hunt

Marvi Napoles

Mathew Stewart

Ritu Batheja

Matice Morris

Catarina Carvalho

Soumya Kurup

Leonardo Araujo

Poonam Yadav

Tom Leigh-Eldredge

Karan Rai

Felipe Pradel

Michael McConnell

Mel Scrutton

Irene Larbi

Charlie (Charlotte) Garrod

Pei Wang
États-Unis). Stages

Basil Al Hatoum

Jasmin Bedi

Anshul Garg

Emily Reading

Suzanne Vaughan

Nuno Arruda

Kingsley Wang

Laura Punzón

Paul Dowding

Massimiliano Abri

Burn Domingo

Benjamin Tessier

Karan Patel

Nick Alexander

Theodore Coteok

Karuna Jose

Ana Cristessa Nabuab

Nichelle Daulby

Roberta Jones

Shadab Hemani

Donna O'Riordan

Mitch Dauz

Kerstin Plag

Anna Stonelake

Elise Hunt

Marvi Napoles

Mathew Stewart

Ritu Batheja

Matice Morris

Catarina Carvalho

Soumya Kurup

Leonardo Araujo

Poonam Yadav

Tom Leigh-Eldredge

Karan Rai

Felipe Pradel

Michael McConnell

Mel Scrutton

Irene Larbi

Charlie (Charlotte) Garrod

Pei Wang
États-Unis). Stages

Basil Al Hatoum

Jasmin Bedi

Anshul Garg

Emily Reading

Suzanne Vaughan

Nuno Arruda

Kingsley Wang

Laura Punzón

Paul Dowding
ÉVÉNEMENTS
Aucun événement prévu pour l’instant.
Chez WTW, nous croyons en l’égalité des chances d’accès à l’emploi, et nous nous engageons à mettre en place une main-d’œuvre diversifiée et à créer un environnement de travail inclusif où chacun est respecté, mis en valeur et apprécié. Nous ne tolérons aucune forme de discrimination et ne cautionnons aucune action ou initiative qui puisse porter atteinte aux droits de la personne.