




Customer Service Supervisor 1 (Night Shift)




Customer Service Supervisor 1 (Night Shift)

JOB SNAPSHOT
Miguel Hidalgo, MX
WTW’s software solutions support insurance companies and other businesses that require sophisticated and auditable modelling and analytics processes as they confront volatile markets and regulatory changes. Our software solutions underpin a variety of activities, ranging from asset-liability modelling, pricing and reserving, through to economic capital aggregation and allocation.
The Role
The Technology Consulting function in ICT (Insurance Consulting and Technology) is responsible for providing a range of consulting services relating to Insurance Technology’s software products and enterprise platforms. These consulting services include:
- Pre-sales for software opportunities, especially for complex client solutions
- Delivery and program management of complex technology projects
- Solution architecture
- Implementation of complex solutions including global rollouts, SaaS / Cloud implementations, Unify (Robotic Process Automation), Radar Live (Live pricing engine), IFRS17 and Underwriter Workbench
- Software product installation
- Data architecture and consulting
- CIO / senior client engagement
As a Technology Consulting Graduate / Analyst, the role is intentionally varied. In the first few months of your on-boarding you may be involved in Software Support to learn about the usage of our software, you will be taking part in a selection of projects to develop your technology consulting skills and finally you will be learning about a range of technologies and software products (through training, online education etc).
Your objective will be to gradually get involved in all aspects of the solution implementation lifecycle using the latest technologies and methods as utilised at leading insurance companies. This includes but is not limited to:
- Understanding what our clients need, and solving those problems
- Developing best practice methods to deploy software and overcome client challenges
- Creating Technical Design documents and analysing business requirements
- Delivering solutions using the latest automation and cloud methods
- Deployment to complex client IT infrastructures
The Requirements
- Bachelor’s, Master’s degree in a Computer Science, Information Technology, Software Engineering or similar technical or analytic discipline. Alternate experiences, degree subjects or professional certifications within the IT field will also be considered.
- Recent graduation (less than 3 years’ work experience) preferred
- Good at or interested in developing interpersonal skills (building relationships with colleagues and clients, pitching ideas, empathising with others, encouraging collaboration etc.)
- Basic understanding, experience, or appreciation of technology –For example, database, software architecture, networks, etc.
- Motivated to learn technology and consulting skills
- Fluency in English and Spanish is required (Portuguese a plus)
It would also be an advantage to possess the following skills:
- Ability to multitask among several different activities to gain a variety of experience
- Good organisation skills (know when to prepare, plan, work with others’ availability)
- Experience of scripting – SQL, Python, PowerShell
- Appreciation of current and emerging technologies (perhaps evidenced by past personal or academic projects)
- Experience or certification in Cloud technology (Azure, AWS, etc.) or Microsoft Power Platform (Power BI, Power Apps, Power Automate)
WTW is an equal opportunity employer
CONTACTNON SOLLICITÉ
Tous les profils de candidats / candidatures non sollicités soumis via notre site Web ou des comptes de messagerie personnels d’employés de Willis Towers Watson sont considérés comme la propriété de Willis Towers Watson et ne sont pas soumis au paiement de frais d’agence. Afin de devenir une agence de recrutement / un cabinet de recherche autorisé pour Willis Towers Watson, toute agence de ce type doit disposer d’un contrat écrit en bonne et due forme, signé par un recruteur autorisé Willis Towers Watson et entretenir une relation de travail active avec l’organisation. Les curriculum vitae doivent être soumis conformément à notre processus de candidature, qui implique de participer activement à la recherche. De même, pour nos agences de recrutement / cabinets de recrutement autorisés, si le processus de candidature n’est pas suivi, aucun frais d’agence ne sera payé par Willis Towers Watson. Si vous souhaitez que vos coordonnées soient sauvegardées en vue d’un examen ultérieur, veuillez nous envoyer un courriel à l’adresse Agency.inquiries@willistowerswatson.com.
NOS BUREAUX
Nos collègues sont présents dans plus de 140 pays : de Mumbai à Londres, en passant par Manille et New York, du Moyen-Orient à l’Amérique latine. Grâce à notre présence internationale, tout ce que nous accomplissons prend une dimension mondiale et crée des occasions de collaboration et de croissance pour vous. Parcourez la carte ci-dessous pour voir jusqu’où votre carrière pourrait vous mener.
Nos collaborateurs


Burn Domingo

Benjamin Tessier

Karan Patel

Nick Alexander

Theodore Coteok

Karuna Jose

Ana Cristessa Nabuab

Nichelle Daulby

Roberta Jones

Shadab Hemani

Donna O'Riordan

Mitch Dauz

Kerstin Plag

Anna Stonelake

Elise Hunt

Marvi Napoles

Mathew Stewart

Ritu Batheja

Matice Morris

Catarina Carvalho

Soumya Kurup

Leonardo Araujo

Poonam Yadav

Tom Leigh-Eldredge

Karan Rai

Felipe Pradel

Michael McConnell

Mel Scrutton

Irene Larbi

Charlie (Charlotte) Garrod

Pei Wang
États-Unis). Stages

Basil Al Hatoum

Jasmin Bedi

Anshul Garg

Emily Reading

Suzanne Vaughan

Nuno Arruda

Kingsley Wang

Laura Punzón

Paul Dowding

Massimiliano Abri

Burn Domingo

Benjamin Tessier

Karan Patel

Nick Alexander

Theodore Coteok

Karuna Jose

Ana Cristessa Nabuab

Nichelle Daulby

Roberta Jones

Shadab Hemani

Donna O'Riordan

Mitch Dauz

Kerstin Plag

Anna Stonelake

Elise Hunt

Marvi Napoles

Mathew Stewart

Ritu Batheja

Matice Morris

Catarina Carvalho

Soumya Kurup

Leonardo Araujo

Poonam Yadav

Tom Leigh-Eldredge

Karan Rai

Felipe Pradel

Michael McConnell

Mel Scrutton

Irene Larbi

Charlie (Charlotte) Garrod

Pei Wang
États-Unis). Stages

Basil Al Hatoum

Jasmin Bedi

Anshul Garg

Emily Reading

Suzanne Vaughan

Nuno Arruda

Kingsley Wang

Laura Punzón

Paul Dowding
ÉVÉNEMENTS
Aucun événement prévu pour l’instant.
Chez WTW, nous croyons en l’égalité des chances d’accès à l’emploi, et nous nous engageons à mettre en place une main-d’œuvre diversifiée et à créer un environnement de travail inclusif où chacun est respecté, mis en valeur et apprécié. Nous ne tolérons aucune forme de discrimination et ne cautionnons aucune action ou initiative qui puisse porter atteinte aux droits de la personne.