




Customer Service Supervisor 1 (Night Shift)




Customer Service Supervisor 1 (Night Shift)

JOB SNAPSHOT
Lisbon, PT
WTW is a leading advisory, broking, and solutions company with a storied history dating back to 1828. From the Titanic in 1912 to supporting the Moon Buggy in 1971, we have a legacy of turning risk into growth opportunities.
Our Lisbon Regional Delivery Hub is at the heart of this innovation, with a vibrant team of +300 professionals dedicated to excellence every day.
The Human Resources team is one of the six corporate functions within Willis Towers Watson globally. It is made up of Talent Advisory, Integrated Service Delivery and Centers of Expertise (COE).
Integrated Service Delivery delivers Human Resources services via a combination of global systems and processes through Global Operations, and Regional Delivery teams made up of generalists, employee relations, recruitment and administrative services.
As the HR Services Administrator for Portugal, you will be responsible for providing HR services, administrative support and expertise to the Region’s HR Function and to business stakeholders. The successful candidate will have a strong interest in HR process, administration and systems.
What will the role entail?
HR Services
- Responsibility for providing day to day support and guidance to the HR Services team in Portugal
- Provide HR Services and Payroll support for Portugal – complying with deadlines
- Delivery of workforce administration for assigned offices/Segments:
- Complete and maintain data in all HR Systems (e.g. Oracle HCM and EBS, Oracle Recruiting Cloud, ServiceNow);
- Support associate / manager inquiries and process requests following the required process and procedure;
- Ensure relevant correspondence is issued throughout the employee lifecycle such as contractual agreements and changes to terms and conditions;
- Verify local documentation as required;
- Coach associates to use the HR Portal and other Self Service tools;
- Maintain hard & soft copy associate files, ensuring these are up-to-date and accessible to other members of the HR team when required;
- Managing internships and IEFP processes
- Develop and maintain strong working relationships with Regional HR delivery teams and other key stakeholders such as Finance
- Responsible for administering time off, benefit (including flex benefits) and/or retirement plans for the assigned offices
- Ensure local policy and benefits information on the HR Portal / Knowledgebase is kept up to date
- Assist in the tailoring of HR communications to local business and cultural needs Escalate issues or queries to HR Partners and/or COEs as needed
- Participate in ad-hoc projects as and when required
The Requirements – what’s important to us
- HR background given by degrees or previous internship or other HR experiences
- Must have a strong service mindset and the ability to adapt and adjust on short notice to fast changing environments
- Demonstrated flexibility to work on multiple work streams with a variety of different deadlines, outcomes and objectives
- This position will be responsible for accurate and timely data entry into several databases, strong attention to detail is a must
- Business level English both written and spoken
CONTACTNON SOLLICITÉ
Tous les profils de candidats / candidatures non sollicités soumis via notre site Web ou des comptes de messagerie personnels d’employés de Willis Towers Watson sont considérés comme la propriété de Willis Towers Watson et ne sont pas soumis au paiement de frais d’agence. Afin de devenir une agence de recrutement / un cabinet de recherche autorisé pour Willis Towers Watson, toute agence de ce type doit disposer d’un contrat écrit en bonne et due forme, signé par un recruteur autorisé Willis Towers Watson et entretenir une relation de travail active avec l’organisation. Les curriculum vitae doivent être soumis conformément à notre processus de candidature, qui implique de participer activement à la recherche. De même, pour nos agences de recrutement / cabinets de recrutement autorisés, si le processus de candidature n’est pas suivi, aucun frais d’agence ne sera payé par Willis Towers Watson. Si vous souhaitez que vos coordonnées soient sauvegardées en vue d’un examen ultérieur, veuillez nous envoyer un courriel à l’adresse Agency.inquiries@willistowerswatson.com.
NOS BUREAUX
Nos collègues sont présents dans plus de 140 pays : de Mumbai à Londres, en passant par Manille et New York, du Moyen-Orient à l’Amérique latine. Grâce à notre présence internationale, tout ce que nous accomplissons prend une dimension mondiale et crée des occasions de collaboration et de croissance pour vous. Parcourez la carte ci-dessous pour voir jusqu’où votre carrière pourrait vous mener.
Nos collaborateurs


Burn Domingo

Benjamin Tessier

Karan Patel

Nick Alexander

Theodore Coteok

Karuna Jose

Ana Cristessa Nabuab

Nichelle Daulby

Roberta Jones

Shadab Hemani

Donna O'Riordan

Mitch Dauz

Kerstin Plag

Anna Stonelake

Elise Hunt

Marvi Napoles

Mathew Stewart

Ritu Batheja

Matice Morris

Catarina Carvalho

Soumya Kurup

Leonardo Araujo

Poonam Yadav

Tom Leigh-Eldredge

Karan Rai

Felipe Pradel

Michael McConnell

Mel Scrutton

Irene Larbi

Charlie (Charlotte) Garrod

Pei Wang
États-Unis). Stages

Basil Al Hatoum

Jasmin Bedi

Anshul Garg

Emily Reading

Suzanne Vaughan

Nuno Arruda

Kingsley Wang

Laura Punzón

Paul Dowding

Massimiliano Abri

Burn Domingo

Benjamin Tessier

Karan Patel

Nick Alexander

Theodore Coteok

Karuna Jose

Ana Cristessa Nabuab

Nichelle Daulby

Roberta Jones

Shadab Hemani

Donna O'Riordan

Mitch Dauz

Kerstin Plag

Anna Stonelake

Elise Hunt

Marvi Napoles

Mathew Stewart

Ritu Batheja

Matice Morris

Catarina Carvalho

Soumya Kurup

Leonardo Araujo

Poonam Yadav

Tom Leigh-Eldredge

Karan Rai

Felipe Pradel

Michael McConnell

Mel Scrutton

Irene Larbi

Charlie (Charlotte) Garrod

Pei Wang
États-Unis). Stages

Basil Al Hatoum

Jasmin Bedi

Anshul Garg

Emily Reading

Suzanne Vaughan

Nuno Arruda

Kingsley Wang

Laura Punzón

Paul Dowding
ÉVÉNEMENTS
Aucun événement prévu pour l’instant.
Chez WTW, nous croyons en l’égalité des chances d’accès à l’emploi, et nous nous engageons à mettre en place une main-d’œuvre diversifiée et à créer un environnement de travail inclusif où chacun est respecté, mis en valeur et apprécié. Nous ne tolérons aucune forme de discrimination et ne cautionnons aucune action ou initiative qui puisse porter atteinte aux droits de la personne.