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Customer Service Supervisor 1 (Night Shift)


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Customer Service Supervisor 1 (Night Shift)


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JOB SNAPSHOT

Location:
Ipswich, England, GB

Date:
2025-06-04T19:03:57.193Z

Programme Manager – Technology
Ipswich, GB

2025-06-04T19:03:57.193Z

We are seeking a highly motivated and experienced Programme Manager to join our dynamic team. The Programme Manager will be responsible for overseeing and coordinating multiple projects within the organization, ensuring they align with the company’s strategic goals and objectives. This role requires strong leadership, excellent communication skills, and the ability to manage complex projects efficiently.

The Client Technology team own the technology roadmap that supports the Willis Client journey. The team has several inter-related delivery and operations workstreams across client portal capabilities and client records management.

This globally distributed team work collaboratively using recognised agile methods, delivering value in line with the roadmap. This role will be responsible for the programme management of all deliveries within the Client Technology team. The role will report to the Head of Programme Management and matrix into the Head of Client Technology within CRB Business Technology.

It’s a relaxed hybrid work style, offering flexibility on work location, with the option to work from either the Ipswich or London office as needed.

The Role

The Programme Manager sits within Risk & Broking Business Technology and responsibilities include – 

  • Programme Planning: Develop and implement programme plans, including timelines, milestones, and resource allocation.
  • Project Coordination: Coordinate and manage multiple projects simultaneously, ensuring they are completed on time and within budget.
  • Stakeholder Management: Engage with stakeholders to understand their needs and expectations, and ensure effective communication throughout the programme lifecycle.
  • Risk Management: Identify potential risks and develop mitigation strategies to ensure programme success.
  • Performance Monitoring: Monitor programme performance, track progress, and report on key metrics to senior management.
  • Team Leadership: Lead and mentor project teams, fostering a collaborative and productive work environment. 
  • Budget Management: Manage programme budgets, ensuring efficient use of resources and adherence to financial constraints.
  • Change Management: Ensure change management is built into all plans to support adoption of new technologies.
  • Continuous Improvement: Implement best practices and continuous improvement initiatives to enhance programme delivery.
  • Reporting: Supports the reporting into the Tech PMO. Also prepares inputs for Programme Steering Group.
  • Strategy: Supports the business in translating their strategy into programme deliverables.

The Requirements

Experience: Essential

  • Bachelor’s degree 
  • Proven experience as a Programme Manager or in a similar role.
  • Strong understanding of project management methodologies and tools.
  • Excellent leadership and team management skills.
  • Exceptional communication and interpersonal skills.
  • Ability to manage multiple projects and priorities simultaneously.
  • Proficiency in project management software (e.g., MS Project).
  • PMP or PRINCE2 certification.

Experience: Preferable 

  • Knowledge of General Insurance (London Market / Lloyd’s and Industry) products and services

Skills/other

  • Excellent interpersonal skills, including listening, verbal, and written communication with the ability to communicate effectively with all levels of the Company, including senior level management 
  • Applies a high level of accuracy to written communications and presentations 
  • Excellent presentation of plans, reports and proposals for business stakeholder consumption
  • Ability to participate on multi-disciplinary work teams to achieve successful execution of initiatives
  • Ability to set priorities, develop a work schedule, monitor progress towards goals and report status
  • Delivery focused 
  • Ability to manage multiple priorities with stakeholder groups and adapt to changing circumstances
  • Proficient in MS office including SharePoint, PowerPoint creation and good knowledge of excel functions to analyse and synthesise data

Eligibility Requirements

  • Eligible to work in the UK
  • Travel to different UK offices as required

Willis Towers Watson believes that effectively managing a diverse workforce is vital to our business strategy. We have an obligation to our organization, ourselves and our clients to hire and develop the best people we can find. We will continually review our policies and practices to ensure that all areas of the employment process (including recruiting, hiring, work assignments, compensation, benefits, promotions, transfers, company-sponsored development programs and overall workplace experience) are free from discriminatory practices. We are committed to equal employment opportunities at Willis Towers Watson.

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CONTACTNON SOLLICITÉ

Tous les profils de candidats / candidatures non sollicités soumis via notre site Web ou des comptes de messagerie personnels d’employés de Willis Towers Watson sont considérés comme la propriété de Willis Towers Watson et ne sont pas soumis au paiement de frais d’agence. Afin de devenir une agence de recrutement / un cabinet de recherche autorisé pour Willis Towers Watson, toute agence de ce type doit disposer d’un contrat écrit en bonne et due forme, signé par un recruteur autorisé Willis Towers Watson et entretenir une relation de travail active avec l’organisation. Les curriculum vitae doivent être soumis conformément à notre processus de candidature, qui implique de participer activement à la recherche. De même, pour nos agences de recrutement / cabinets de recrutement autorisés, si le processus de candidature n’est pas suivi, aucun frais d’agence ne sera payé par Willis Towers Watson. Si vous souhaitez que vos coordonnées soient sauvegardées en vue d’un examen ultérieur, veuillez nous envoyer un courriel à l’adresse Agency.inquiries@willistowerswatson.com.

NOS BUREAUX

Nos collègues sont présents dans plus de 140 pays : de Mumbai à Londres, en passant par Manille et New York, du Moyen-Orient à l’Amérique latine. Grâce à notre présence internationale, tout ce que nous accomplissons prend une dimension mondiale et crée des occasions de collaboration et de croissance pour vous. Parcourez la carte ci-dessous pour voir jusqu’où votre carrière pourrait vous mener.

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Exploitation, Meet Our People

Paul Dowding

janvier 24, 2019
Account Executive Ipswich, United Kingdom Exploitation
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Courtage et placement, Meet Our People

Massimiliano Abri

janvier 10, 2023
Senior Assistant Business Support
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Consulting, Meet Our People

Burn Domingo

octobre 10, 2022
Data AnalystTaguig City, Philippines Services-Conseils
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Sales, Ventes

Benjamin Tessier

septembre 27, 2022
Bid Manager London, United Kingdom Sales
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Sales, Ventes

Karan Patel

septembre 27, 2022
Executive & Administrative AssistantMumbai, India Ventes
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Centre de services, Meet Our People

Nick Alexander

septembre 27, 2022
Gestionnaire principal des opérations d’inscription et responsable des activités de secteur (directeur) Tempe (Arizona)Centre de services
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Meet Our People, Stages

Theodore Coteok

septembre 7, 2022
Software InternTaguig City, Philippines Stages
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Exploitation

Karuna Jose

août 24, 2022
Pensions Administration AdvisorMumbai, India Exploitation
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Centre de services

Ana Cristessa Nabuab

août 23, 2022
Quality Assurance AnalystManila, Philippines Service Center
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Gestion des relations clients, Uncategorized @fr-ca

Nichelle Daulby

août 23, 2022
Senior DirectorAtlanta, U.S. Gestion des relations clients
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Gestion des relations clients

Roberta Jones

août 23, 2022
Client and Delivery AnalystSydney, Australia Gestion des relations clients
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Gestion des relations clients

Shadab Hemani

août 23, 2022
AnalystMumbai, India Gestion des relations clients
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Services d’entreprise

Donna O'Riordan

août 23, 2022
Lead RecruiterLondon, United Kingdom Services d’entreprise
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Services d’entreprise

Mitch Dauz

août 23, 2022
HR Business PartnerManila, Philippines Services d’entreprise
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Services d’entreprise

Kerstin Plag

août 23, 2022
HR Services and Recruitment LeadFrankfurt, Germany Services d’entrepriseM
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Services d’entreprise

Anna Stonelake

août 23, 2022
Talent Advisor for Talent & RewardsReigate, United Kingdom Services d’entreprise
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Services d’entreprise, Uncategorized @fr-ca

Elise Hunt

août 23, 2022
Global Head of Talent AcquisitionLondon, United Kingdom Services d’entreprise
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Exploitation

Marvi Napoles

août 23, 2022
Head of Global Security OperationsManila, Philippines Exploitation
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Technologies

Mathew Stewart

août 23, 2022
Cloud Delivery AnalystLondon, United Kingdom Technologies
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Technologies

Ritu Batheja

août 23, 2022
IT Systems & ArchitectureMumbai, India Technologies
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Gestion de projets

Matice Morris

août 23, 2022
Senior Project ManagerTennessee, U.S. Project Management
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Actuariat

Catarina Carvalho

août 23, 2022
Retirement AssociateLisbon, Portugal Actuariat
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Technologies

Soumya Kurup

juillet 14, 2022
India Technology LeaderMumbai, India Technologies
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Consulting, Meet Our People

Leonardo Araujo

juin 17, 2022
Compensation AnalystSao Paulo, Brazil Services-Conseils
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Exploitation, Meet Our People

Poonam Yadav

avril 8, 2021
Analyst Pensions AdministrationMumbai, India Exploitation
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Actuariat, Meet Our People

Tom Leigh-Eldredge

mars 5, 2021
Associate Director, RetirementReigate, United Kingdom Actuariat
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Actuariat, Meet Our People

Karan Rai

Décembre 3, 2020
Senior Associate, RetirementReigate, United Kingdom Actuariat
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Apprentissage, Meet Our People, Stages

Felipe Pradel

novembre 9, 2020
Property & Casualty InternSão Paulo, Brazil Apprentissage
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Diplômés, Meet Our People

Michael McConnell

novembre 9, 2020
Data Services Consultant (former Data Services Graduate) Dubai, United Arab Emirates Diplômés
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Diplômés, Meet Our People

Mel Scrutton

novembre 9, 2020
Hub Manager (former Retirement Graduate) London, United Kingdom Diplômés
https://cdn-static.findly.com/wp-content/uploads/sites/1862/2020/11/23185307/mel-scrutton.png 471 465 scesin https://cdn-static.findly.com/wp-content/uploads/sites/1862/2022/01/19100335/wtw-logo.svg scesin2020-11-09 18:41:482022-12-23 20:56:37Mel Scrutton
Meet Our People, Stages

Irene Larbi

novembre 9, 2020
Lead Actuarial Associate (former Retirement Intern) Arlington, U.S. Stages
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Courtage et placement, Meet Our People

Charlie (Charlotte) Garrod

juin 17, 2019
Analyste en souscription Ipswich (Royaume-Uni) Courtage et placement
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Meet Our People, Stages

Pei Wang

juin 17, 2019
Analyste actuarielle (ancienne stagiaire en Assurance vie)Hartford (Connecticut,
États-Unis).
Stages
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Diplômés, Meet Our People

Basil Al Hatoum

juin 17, 2019
Analyste actuariel (ancien diplômé de la division Retraite)Toronto (Canada) Diplômés
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Actuariat, Meet Our People, Stages

Jasmin Bedi

juin 17, 2019
Chargée actuarielle Retraite (ancienne stagiaire)Reigate (Royaume-Uni) Stages
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Diplômés, Meet Our People

Anshul Garg

juin 17, 2019
Analyste en matière de risque (initialement diplômé du secteur Investissement, risques et réassurance)Gurugram (Inde)Diplômés
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Gestion des relations clients

Emily Reading

juin 17, 2019
Gestionnaire Services aux clients et analyse Ipswich, Royaume-Uni (une journée par semaine dans les bureaux de Londres)Gestion des relations clients
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Actuariat, Meet Our People

Suzanne Vaughan

juin 17, 2019
Directrice Retraite, Édimbourg Édimbourg (Écosse) Actuariat
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Gestion des relations clients

Nuno Arruda

juin 17, 2019
Directeur de l’équipe clients (pour les divisions Courtage et Gestion des fournisseurs) Lisbonne (Portugal)Gestion des relations clients
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Consulting, Meet Our People

Kingsley Wang

février 18, 2019
Project Manager Shenzhen, China Services-Conseils
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Centre de services, Meet Our People

Laura Punzón

janvier 24, 2019
Team Leader Madrid, Spain Centre de Services
https://cdn-static.findly.com/wp-content/uploads/sites/1862/2019/01/24051118/Laura-Punzon-280x360-1.jpg 471 465 aibel https://cdn-static.findly.com/wp-content/uploads/sites/1862/2022/01/19100335/wtw-logo.svg aibel2019-01-24 14:31:262022-12-23 19:26:03Laura Punzón
Exploitation, Meet Our People

Paul Dowding

janvier 24, 2019
Account Executive Ipswich, United Kingdom Exploitation
https://cdn-static.findly.com/wp-content/uploads/sites/1862/2019/01/26091731/GL-18-WEB-6509d16-Paul-Dowding-280x360-1.jpg 471 465 aibel https://cdn-static.findly.com/wp-content/uploads/sites/1862/2022/01/19100335/wtw-logo.svg aibel2019-01-24 12:49:532022-12-23 20:13:22Paul Dowding
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