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Customer Service Supervisor 1 (Night Shift)


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Customer Service Supervisor 1 (Night Shift)


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JOB SNAPSHOT

Location:
Taguig, Manila, PH

Date:
2025-01-22T14:04:58.34Z

Early Careers: 2025 Actuarial Valuation – Intern Program Retirement Business – Manila
Taguig, PH

2025-01-22T14:04:58.34Z

WTW 

At WTW, we help the world’s biggest organizations make forward-thinking choices about their people, their investments and the risks they face.  

Our expertise and advice make them stronger and more successful. We also support them to improve their people’s health, skills and financial wellbeing. You’ll be part of this impact, right from the start. 

What does the Retirement team do? 

The Retirement business at WTW helps organizations design, implement, and manage retirement programs that meet the diverse needs of their workforce while aligning with organizational goals. In Manila, our team delivers a wide range of solutions, including actuarial consulting, pension and retirement plan design, valuation services, and retirement risk management. 

With a focus on innovation and sustainability, we combine advanced analytics, cutting-edge technology, and deep expertise to address challenges in an evolving economic and regulatory landscape. Our goal is to ensure financial security for employees while optimizing plan efficiency and compliance for our clients. 

The opportunities and support available 

Our Intern Programme is designed for penultimate-year and final-year university students. It is currently expected that the duration of the internship will be three months. 

We operate a hybrid working environment (i.e. a mixture of working in the office and at home). In order to get the most out of the Intern Programme at WTW, you will be expected to come into the office at least four days each month.  In addition to the scheduled in-office training and meetings about projects and client work, this will give you the opportunity to learn from your more experienced colleagues, as well as getting to know your fellow interns.  

An internship at WTW will give you valuable real-world experience. It will enable you to apply your education in an environment that is both intellectually challenging and rewarding. At the end of your time with us, you will have a greater understanding of what we do and how closely our career offerings match your career ambitions.  

As an Actuarial Valuation Intern, you will enhance your core skills and expand your actuarial knowledge through hands-on experience in data validation, generating actuarial results, and report preparation. You will work with valuation software, prepare test cases, and contribute to process improvement initiatives.  

Key Responsibilities: 

  • Validate and reconcile data. 
  • Generate actuarial results and prepare reports. 
  • Create Excel test cases for liability calculations. 
  • Support process improvement initiatives. 
  • Analyze results at company and consolidated levels. 

As an intern in the Retirement team, you’ll need good numerical and communication skills, the ability to plan work effectively and a strong desire to solve challenging, technical problems. You’ll develop consulting skills so that you can help clients understand and manage their pension risks.  
 
Mentored by experienced leaders in the Retirement Team, this role offers an excellent opportunity for learning and potential full-time employment. 

Our community  

Regardless of which of our offices you join, you’ll be part of the bigger WTW community, and will be able to contribute to our fundraising and community activities, our inclusion and diversity networks as well as our sporting and social groups. We are committed to cultivating an inclusive work environment, enriched by our people, our clients, and the communities in which we work and live.  

Learning and Development  

We provide continuous professional development to all our colleagues. For interns specifically, we provide:  

  • An induction process where you can learn what our business does, what resources are available, and who the other new interns are. 
  • On-the-job experiences allowing you to see the immediate impact of your work. 
  • Opportunities to work on a diverse range of projects with experienced professionals.

The Application Process  

Stage 1: Online application, including CV. 

Stage 2: Invitation to complete a video interview – HireVue Assessment 

Stage 3: Interview – this is an opportunity for you to meet with members of the team and for the team to understand your strengths, preferences and motivations. The interview will take place virtually, and there will be plenty of opportunities for you to ask questions.  

Stage 4: Offer and acceptance. 

Stage 5: Keeping in touch including office visit and contact with a member of the team you will be joining. 

Stage 6:  On-boarding. 
 

WTW is an equal opportunity employer  

WTW believes that effectively managing a diverse workforce is vital to our business strategy. We have an obligation to our organisation, ourselves and our clients to hire and develop the best people we can find. We will continually review our policies and practices to ensure that all areas of the employment process (including recruiting, hiring, work assignments, compensation, benefits, promotions, transfers, company-sponsored development programs and overall workplace experience) are free from discriminatory practices. We are committed to equal employment opportunities at WTW.  

Why join us? 

Join us and, alongside a competitive benefits package, you’ll discover a welcoming and inclusive culture that brings out the best in you. You’ll be supported to learn, encouraged to contribute and free to explore opportunities across our business. Above all, you’ll become part of challenging and rewarding work that transforms tomorrow for people, businesses and whole industries. So get ready to make things happen, because it’ll take you a long way with us. 

The ideal candidate is a penultimate-year or a final-year student pursuing a degree in Actuarial Science, Mathematics, Statistics, or a related field, with strong analytical and problem-solving skills. Proficiency in Microsoft Excel and other Office tools, attention to detail, and excellent organizational abilities are essential. Strong communication skills and a client-focused approach are required, along with the ability to manage multiple tasks effectively. Completion of actuarial courses like Theory of Interest or Life Contingencies and passing one or more actuarial exams are advantageous. 

Apply now

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CONTACTNON SOLLICITÉ

Tous les profils de candidats / candidatures non sollicités soumis via notre site Web ou des comptes de messagerie personnels d’employés de Willis Towers Watson sont considérés comme la propriété de Willis Towers Watson et ne sont pas soumis au paiement de frais d’agence. Afin de devenir une agence de recrutement / un cabinet de recherche autorisé pour Willis Towers Watson, toute agence de ce type doit disposer d’un contrat écrit en bonne et due forme, signé par un recruteur autorisé Willis Towers Watson et entretenir une relation de travail active avec l’organisation. Les curriculum vitae doivent être soumis conformément à notre processus de candidature, qui implique de participer activement à la recherche. De même, pour nos agences de recrutement / cabinets de recrutement autorisés, si le processus de candidature n’est pas suivi, aucun frais d’agence ne sera payé par Willis Towers Watson. Si vous souhaitez que vos coordonnées soient sauvegardées en vue d’un examen ultérieur, veuillez nous envoyer un courriel à l’adresse Agency.inquiries@willistowerswatson.com.

NOS BUREAUX

Nos collègues sont présents dans plus de 140 pays : de Mumbai à Londres, en passant par Manille et New York, du Moyen-Orient à l’Amérique latine. Grâce à notre présence internationale, tout ce que nous accomplissons prend une dimension mondiale et crée des occasions de collaboration et de croissance pour vous. Parcourez la carte ci-dessous pour voir jusqu’où votre carrière pourrait vous mener.

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Consulting, Meet Our People

Kingsley Wang

février 18, 2019
Project Manager Shenzhen, China Services-Conseils
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Centre de services, Meet Our People

Laura Punzón

janvier 24, 2019
Team Leader Madrid, Spain Centre de Services
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Exploitation, Meet Our People

Paul Dowding

janvier 24, 2019
Account Executive Ipswich, United Kingdom Exploitation
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Courtage et placement, Meet Our People

Massimiliano Abri

janvier 10, 2023
Senior Assistant Business Support
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Consulting, Meet Our People

Burn Domingo

octobre 10, 2022
Data AnalystTaguig City, Philippines Services-Conseils
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Sales, Ventes

Benjamin Tessier

septembre 27, 2022
Bid Manager London, United Kingdom Sales
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Sales, Ventes

Karan Patel

septembre 27, 2022
Executive & Administrative AssistantMumbai, India Ventes
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Centre de services, Meet Our People

Nick Alexander

septembre 27, 2022
Gestionnaire principal des opérations d’inscription et responsable des activités de secteur (directeur) Tempe (Arizona)Centre de services
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Meet Our People, Stages

Theodore Coteok

septembre 7, 2022
Software InternTaguig City, Philippines Stages
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Exploitation

Karuna Jose

août 24, 2022
Pensions Administration AdvisorMumbai, India Exploitation
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Centre de services

Ana Cristessa Nabuab

août 23, 2022
Quality Assurance AnalystManila, Philippines Service Center
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Gestion des relations clients, Uncategorized @fr-ca

Nichelle Daulby

août 23, 2022
Senior DirectorAtlanta, U.S. Gestion des relations clients
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Gestion des relations clients

Roberta Jones

août 23, 2022
Client and Delivery AnalystSydney, Australia Gestion des relations clients
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Gestion des relations clients

Shadab Hemani

août 23, 2022
AnalystMumbai, India Gestion des relations clients
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Services d’entreprise

Donna O'Riordan

août 23, 2022
Lead RecruiterLondon, United Kingdom Services d’entreprise
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Services d’entreprise

Mitch Dauz

août 23, 2022
HR Business PartnerManila, Philippines Services d’entreprise
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Services d’entreprise

Kerstin Plag

août 23, 2022
HR Services and Recruitment LeadFrankfurt, Germany Services d’entrepriseM
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Services d’entreprise

Anna Stonelake

août 23, 2022
Talent Advisor for Talent & RewardsReigate, United Kingdom Services d’entreprise
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Services d’entreprise, Uncategorized @fr-ca

Elise Hunt

août 23, 2022
Global Head of Talent AcquisitionLondon, United Kingdom Services d’entreprise
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Exploitation

Marvi Napoles

août 23, 2022
Head of Global Security OperationsManila, Philippines Exploitation
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Technologies

Mathew Stewart

août 23, 2022
Cloud Delivery AnalystLondon, United Kingdom Technologies
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Technologies

Ritu Batheja

août 23, 2022
IT Systems & ArchitectureMumbai, India Technologies
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Gestion de projets

Matice Morris

août 23, 2022
Senior Project ManagerTennessee, U.S. Project Management
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Actuariat

Catarina Carvalho

août 23, 2022
Retirement AssociateLisbon, Portugal Actuariat
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Technologies

Soumya Kurup

juillet 14, 2022
India Technology LeaderMumbai, India Technologies
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Consulting, Meet Our People

Leonardo Araujo

juin 17, 2022
Compensation AnalystSao Paulo, Brazil Services-Conseils
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Exploitation, Meet Our People

Poonam Yadav

avril 8, 2021
Analyst Pensions AdministrationMumbai, India Exploitation
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Actuariat, Meet Our People

Tom Leigh-Eldredge

mars 5, 2021
Associate Director, RetirementReigate, United Kingdom Actuariat
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Actuariat, Meet Our People

Karan Rai

Décembre 3, 2020
Senior Associate, RetirementReigate, United Kingdom Actuariat
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Apprentissage, Meet Our People, Stages

Felipe Pradel

novembre 9, 2020
Property & Casualty InternSão Paulo, Brazil Apprentissage
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Diplômés, Meet Our People

Michael McConnell

novembre 9, 2020
Data Services Consultant (former Data Services Graduate) Dubai, United Arab Emirates Diplômés
https://cdn-static.findly.com/wp-content/uploads/sites/1862/2020/11/23105042/mich.jpg 471 465 scesin https://cdn-static.findly.com/wp-content/uploads/sites/1862/2022/01/19100335/wtw-logo.svg scesin2020-11-09 19:13:582022-12-23 20:55:23Michael McConnell
Diplômés, Meet Our People

Mel Scrutton

novembre 9, 2020
Hub Manager (former Retirement Graduate) London, United Kingdom Diplômés
https://cdn-static.findly.com/wp-content/uploads/sites/1862/2020/11/23185307/mel-scrutton.png 471 465 scesin https://cdn-static.findly.com/wp-content/uploads/sites/1862/2022/01/19100335/wtw-logo.svg scesin2020-11-09 18:41:482022-12-23 20:56:37Mel Scrutton
Meet Our People, Stages

Irene Larbi

novembre 9, 2020
Lead Actuarial Associate (former Retirement Intern) Arlington, U.S. Stages
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Courtage et placement, Meet Our People

Charlie (Charlotte) Garrod

juin 17, 2019
Analyste en souscription Ipswich (Royaume-Uni) Courtage et placement
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Meet Our People, Stages

Pei Wang

juin 17, 2019
Analyste actuarielle (ancienne stagiaire en Assurance vie)Hartford (Connecticut,
États-Unis).
Stages
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Diplômés, Meet Our People

Basil Al Hatoum

juin 17, 2019
Analyste actuariel (ancien diplômé de la division Retraite)Toronto (Canada) Diplômés
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Actuariat, Meet Our People, Stages

Jasmin Bedi

juin 17, 2019
Chargée actuarielle Retraite (ancienne stagiaire)Reigate (Royaume-Uni) Stages
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Diplômés, Meet Our People

Anshul Garg

juin 17, 2019
Analyste en matière de risque (initialement diplômé du secteur Investissement, risques et réassurance)Gurugram (Inde)Diplômés
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Gestion des relations clients

Emily Reading

juin 17, 2019
Gestionnaire Services aux clients et analyse Ipswich, Royaume-Uni (une journée par semaine dans les bureaux de Londres)Gestion des relations clients
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Actuariat, Meet Our People

Suzanne Vaughan

juin 17, 2019
Directrice Retraite, Édimbourg Édimbourg (Écosse) Actuariat
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Gestion des relations clients

Nuno Arruda

juin 17, 2019
Directeur de l’équipe clients (pour les divisions Courtage et Gestion des fournisseurs) Lisbonne (Portugal)Gestion des relations clients
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Consulting, Meet Our People

Kingsley Wang

février 18, 2019
Project Manager Shenzhen, China Services-Conseils
https://cdn-static.findly.com/wp-content/uploads/sites/1862/2019/02/23191502/Kingley-Wang.jpg 471 465 aibel https://cdn-static.findly.com/wp-content/uploads/sites/1862/2022/01/19100335/wtw-logo.svg aibel2019-02-18 06:08:162022-12-23 19:18:57Kingsley Wang
Centre de services, Meet Our People

Laura Punzón

janvier 24, 2019
Team Leader Madrid, Spain Centre de Services
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Exploitation, Meet Our People

Paul Dowding

janvier 24, 2019
Account Executive Ipswich, United Kingdom Exploitation
https://willistowerwatson-v1.site.findly.com/wp-content/uploads/sites/1862/2019/01/GL-18-WEB-6509d16-Paul-Dowding-280x360-1.jpg 471 465 aibel https://cdn-static.findly.com/wp-content/uploads/sites/1862/2022/01/19100335/wtw-logo.svg aibel2019-01-24 12:49:532022-12-23 20:13:22Paul Dowding
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