I came into the company in 2015 as a claim handler on the Companies, Transport and International team. Two years later I became a team leader.

I currently lead a team of seven people handling Company, Cargo, Commercial and International claims. My day-to-day duties consist of running the team, attending to their questions, overseeing the deadlines established for the revision of claims, supporting the team as needed, and addressing client feedback.

My biggest challenge has been to assume a managerial role and take on responsibility for the entire department. I continued working on my day-to-day tasks, but with a higher level of responsibility, and I also work to make my team feel supported.

I received support from my superiors. When one has a strong commitment to the company, development opportunities are possible.

I’ve worked in the Business Support Claims department, which handles high-frequency claims with maximum productivity, since its inception. Working together, this team has improved claim handling and created a more efficient process for our clients.

The culture is dedicated to serving clients with proven solutions that can be targeted to their needs.

The warm attitude and transparency shown to all colleagues was a nice surprise, as this wasn’t what I had experienced in other multinational companies.

I would like to continue growing personally and professionally with this great company, and help meet our business and strategy objectives while looking to increase value for our shareholders and clients.

With hard work and patience, you can meet all the challenges that come your way.

I work alongside brokers in a supporting administrative role – anything from the initial placing of an account to drafting contracts between insurers and reinsurers, to keeping track of ongoing amendments to the policy during the active period. We negotiate with underwriters to make agreed-upon changes and liaise with our Mumbai office to ensure that our billing for the accounts is processed in a timely manner. No day is never the same!

I thoroughly enjoyed the online training provided by Willis Towers Watson as it put aspects of my role – such as various protocols and legal requirements – into perspective for me before I actually had to conduct business.

The culture is friendly and professional. Everyone appreciates that we all have certain responsibilities to deliver in conjunction with the business units and we all work together to accomplish our goals.

I enjoy the autonomy within my daily routine. I can decide when to take a break, when to have lunch, when to put in the work and when to go home. I believe this freedom allows me to maximize the time I put into my job.

I worked on a large account based in Panama, which required careful strategic planning due to its size. It was a good experience for me in terms of its scope and also getting to know the team I worked with. I enjoyed getting to know my colleagues in London and observing the entire process of working on a client account.

The commitment to delivering excellence and the strong work ethic within the team has been pleasantly surprising. If a task is nearing a deadline, the team works cohesively to complete it, even if this entails putting in additional hours.

I am currently focused on my short-term goals to ensure that the work I produce as an account executive is the best it can be, while making sure I have time to continue my professional and personal development. I don’t have a specific role in mind for the future, but I imagine it would entail working with others, creating positive relationships and coming up with innovative ideas to address a variety of situations.

Update all of your professional and social media accounts to be more “professional”. Do your research on the role, the company and who you’ll be working for. Also remember that the employer will do their research on you too, prior to you even landing an interview, so ask yourself – would my profile be acceptable to represent this organisation or a prospective or current client?

I am currently responsible for a team of 27 consultants spread across Argentina, Brazil, Mexico and Uruguay that work with multinational companies headquartered in Latin America in their cross-border operations. Our team also assists global client teams in coordinating inbound multi-country projects in Latin America including global benefit management, benefit benchmarking reviews, retirement governance, pension plans accounting consolidation, and mergers and acquisitions. My daily tasks include a combination of client project work, project sales, people management, business planning, dealing with administrative issues, and post-business results and marketing activities such as posting in social media and speaking at client events.

A key challenge of my role is the need to coordinate my work with people in different geographic locations and business segments to deliver a consistent service to our clients. One notable project includes collaboration with the Corporate Risk and Broking Latin America team and the Client Management group to develop and execute an offering and sales strategy for Latin multinationals. It’s very gratifying to work cross platforms on this project, which is aimed at positioning Willis Towers Watson as the premier partner for the risk and human capital needs of these companies as they grow and cross borders.

The culture at Willis Towers Watson is client-centered, collaborative, inclusive and people-oriented. Additionally, it is performance-driven, positive, fun and ethical. The company is very respectful of its people and clients.

The best aspect of my job is the talented people I get to work with every day. It’s a very collaborative culture — it’s easy to find help from colleagues when required at a global, regional or local level.

I was surprised by the wealth of research the company undertakes every year on so many different issues that are important to our clients. It’s a clear differentiator and creates knowledge that can be used to understand trends and best practices, and applied to our client work.

I would like to keep working in roles that allow me to interact with clients — developing relationships and helping them solve their different issues in our areas of expertise. I’d also be interested in leading larger teams within the business and expanding the scope of what I do to other geographies outside Latin America.

Do it! Having worked at some of the leading global consulting companies, I have found Willis Towers Watson to have the most supportive and collaborative culture. Some of the most talented professionals in the industry are working here.