Upon joining the company, I began working in the Data Services team. My responsibilities included growing our annual surveys by managing a list of United Arab Emirates and Saudi Arabia-based existing and potential clients, supporting clients with salary benchmarking and contributing where needed on proposals and projects.

The Graduate program was an excellent learning experience for me – I hadn’t written a proposal, made an outbound call or managed a client relationship before joining Willis Towers Watson. By the end of the two year program, I had strong client relationships, acquired new clients and gained greater confidence as a Consultant. This combined with the great client diversity in the Middle East, the different types of sectors, industry sizes and geography has made my experience very enriching.

It’s hard to choose a best memory since I have many. If I had to name one, I would say it was my first CEO presentation with my Line Manager, Laurent Leclère. The two of us were working on a project for a major oil and gas company in Saudi Arabia and were invited to present our findings to the Board of Directors. As a new colleague, I was grateful for the trust I was given and the unique opportunity to participate in a senior client presentation. I hadn’t heard of many people at my experience level to be given that opportunity at other companies. This is part of what I love about working at Wills Towers Watson – we are truly empowered as colleagues.

While I could emphasize the values themselves, which are certainly inspiring in their own right and help make us a successful company, the actual implementation and living of these values day-to-day is what I like most. After having worked with colleagues from across the world, I realized that every single one of them truly lives up to our values. It’s one thing to have values as part of your brand, but it’s another thing to put them in practice, which is the most impressive in my view.

I’ve only been a Data Services Consultant, but I have been able to work on a variety of projects that have given me exposure to other work in Rewards and even some Talent projects. I expected to work in Data Services, of course, but I didn’t expect I’d have the exposure to the other lines of business as I’ve had.

Certainly as a Data Services Consultant my graduate years on the team were indispensable for me to better understand the position and to be more successful. That early exposure also made the job more fun as I’m more comfortable and confident in the role now.

There’s many people I could thank, but the key people who have helped me are Dr. Ahmad Waarie, Roman Weidlich, Tom O’Byrne, Lea Farhat, and Eungchang Lee. I also owe a special thanks to my Line Manager, Laurent Leclère, who has taught me a lot about data services, client relationship building and how to be successful in the Data Services team. They say good line managers are key to an enjoyable and successful career and Laurent has certainly been that for me.

Simply put – I’d say definitely apply. Whether unsure of your desired career path or about which company you’d like to work for, I can only say Willis Towers Watson is a great place to begin your career. The skills you learn, the network of talented, authentic colleagues and the opportunities are all excellent. Working for a global company allowed me to experience countless learning opportunities – such as my own story of coming from the United States and working in Saudi Arabia and the United Arab Emirates.

I was able to get involved with real client work straight away as both an intern and when I returned as a graduate, with tasks ranging from calculating pensions and transfer values for individual members to calculating the funding level for whole pension schemes. The work was and still is very varied. After a year and a half I took on the responsibility of organizing some of the new graduates’ training within my office while still being on the Graduate programme myself, which I really enjoyed since it was an opportunity to have a more people-facing role.

Aside from learning about the technical side of pensions, I’ve also improved my communication skills and confidence, particularly in presenting to others. The variety of work that I have been involved with has been much greater than I ever expected and the main thing I have learned is that pensions are in no way dull!

I have a lot of good memories, particularly on the social side of work. We attend the Staple Inn Actuarial Society ball each year in London which is attended by actuaries from a range of companies, and my intake have won the annual Reigate Rounders tournament twice which is always good fun.

The main reason for which I decided to return as a graduate after my internship was because of the friendly, supportive and welcoming environment. I felt I was a ‘perfect fit’ with Willis Towers Watson’s culture and values. Here, work is intellectually challenging but also fun and dynamic. I am also proud to work for a company where excellence and client focus are highly valued, as well as maintaining respect for all colleagues.

I am now a Hub Manager within the Retirement team where I’m responsible for people and resource management for a portfolio of around 40 clients. I have always been a ‘people person’ and thought that I would like to be involved with people management or mentoring, but the opportunity to be involved in this from a relatively early stage of my career was not something I expected. I enjoy this more people-focused role alongside my technical work and I’m glad to have the opportunity to do both.

Being an intern helped with my initial transition from university to working life and gave me some foundation of pensions knowledge. However, this is definitely just a head-start and not a necessity to coming in as a graduate. The best way to learn is on the job and through the training program provided by Willis Towers Watson, which is of a very high standard. The Graduate program gave me the foundations to build on with client work. However, one of the perks of working here is that every day you continue to learn new things.

My advice would be to take as many of the opportunities offered to you as you can, even if they seem daunting at the time. I think this is the best way to learn and to realize that if you put your mind to it, you can achieve anything you want to.

As an intern, I was given responsibilities that helped me learn about the business and the organization, including:

• Working on a pension plan termination project alongside a Senior Consulting Actuary
• Performing data intensive tasks in Excel
• Performing pension benefit calculations for plan participants
• Working on an actuarial equivalence project with other interns.

The top five things I learnt as an intern helped me expand my knowledge about the Human Capital & Benefits area, whilst helping me grow as a professional and as a person:

• Professional networking
• Time management and prioritizing
• Industry standards and practices
• Teamwork
• Confidence and adaptability

My best memory was my final internship presentation. It was the culmination of everything I had learnt and all the people I had the opportunity to work with. It was such a thrill and it didn’t hurt that I did a great job!

Willis Towers Watson’s efforts towards Inclusion & Diversity (I&D). I’m originally from Ghana and I had been in the US for about a year, so I was still getting used to everything. The internship was a great introduction and warm welcome to corporate America.

I am currently a Lead Actuarial Associate in the Retirement Line of Business, mentee in Financial Wellbeing, member of the recruiting team and actively involved in I&D initiatives. These roles are very important accomplishments for me since some were goals I set for myself as an intern and I am glad to have had the opportunity to exceed them and aim higher.

I was already accustomed to the tools, processes, culture and colleagues, so it reduced any onboarding stress, allowed me to settle in easily and focus on my actual work.

Internship coordinators, my buddy and all my client teams.

Go ahead and apply! It’s a great company to work for. We live by our values and strive to continuously improve our early careers programs, so all our colleagues get the best out of them.

I am currently working as an implementation project manager applying Willis Towers Watson’s benefit technology solutions to customers in the Asia Pacific region. I am working in a very broad area and closely manage the end-to-end project life cycle including interpreting initial client requirements, solution proposal and design, technical implementation and post-launch operation support and so on.

Willis Towers Watson places great emphasis on employee training, so there are a lot of online training resources and offline training seminars available. In addition, we learn a lot from our colleagues.
The most important thing I have learned is professional excellence. My colleagues value the quality and results of their work very much, which prompted me to continuously improve the quality of my own work.
One of the most influential training sessions I participated in was the Willis Towers Watson China’s Milestone Learning, which provided me with the opportunity to meet and exchange ideas with senior executives face-to-face and helped me understand more about career development opportunities.

Before I joined Willis Towers Watson, the application of our benefit technology platform in the China market was very limited. After two years of hard work, we have successfully launched a number of important clients on the platform, and our team has grown.

At the same time, Willis Towers Watson also attaches great importance to encouraging employee innovation. For example, I was fortunate to participate in the Global Horizon Innovation project where I placed in the final top 10. The Global Horizon Innovation project is an all-colleague innovation program designed to generate and test ideas aligned to our company priorities and growth opportunities. All colleagues are encouraged to submit their ideas aligned with one of the chosen themes, and those selected are given the opportunity to prototype and concept test their idea to make a case for further development. Through this project, I experienced the entire process from idea creation to proof of concept, and also had the opportunity to interact with colleagues and leaders from around the world.

The company has a great work/life balance, a very collaborative culture and invests in the professional development and personal growth of its employees.

I like being a part of a working environment where peers and leaders are treated as equals. I also appreciate the ability to have flexible working hours.

I have had many opportunities to work with professional colleagues around the world. In this diverse environment, I’m able to learn from people with different skill sets and from different cultures. The company values teamwork, and our colleagues are very friendly and willing to cooperate. We can communicate and discuss on an equal basis — between peers and leaders.

I strive to expand the market influence and number of clients on the Willis Towers Watson benefit platform in China. I’m also passionate about innovative technologies and business models in the industry, and I’m always looking for opportunities to work on localized innovation projects.

Willis Towers Watson is a great place for professional development including excellent training, a collaborative environment, strong advancement potential and a diverse culture. If you are passionate about the consulting industry, this is a very good place for you.

After a variety of previous roles with insurers and brokers, I joined Willis Towers Watson as a client services team leader in Major Accounts (now Manufacturing and Industrial, Services and Utilities) within GB Retail. I then moved into an account executive role, managing my own clients within the Natural Resources Utilities team. When my personal circumstances changed (I had a baby), Willis Towers Watson was really supportive in enabling me to move into my current job where I can bring my industry knowledge and relationships to bear but also work with more flexibility. Recently, I have been promoted to lead the GB Retail Wordings Team and deputise managing the wider P&C Wordings team, both of which are exciting career opportunities within WTW.

Our team works on wordings to establish the best insurance cover for clients. I provide technical knowledge and wordings analysis, including property, casualty, motor, personal accident and travel coverage.

One of the key challenges is the non-standardized nature of the policy wordings, as each insurer has its own bespoke style. This presents an opportunity to learn something new every day, as well as use the knowledge I’ve gained throughout my career.

There is a wealth of training and development opportunities available, whether personal (interpersonal communications and confidence building) or technical/IT-based support. I have completed many courses both face-to-face and electronically – including onsite “Lunch and Learn” sessions – and enjoyed the experience.

I had an opportunity to work on the Model Office in 2012, in which the processes and roles of the client teams were mapped to help improve operational efficiency.
Also, I was honoured to be nominated and voted in as an Employee Representative (ER) through two consulting projects, and be the chair of the ERs in face-to-face meetings with senior management.

I take pride in helping my team develop and watching their careers progress.

The culture is changing – for the better. Management is taking a fresh view on everything and making appropriate changes, which is encouraging.

The people who work here are very knowledgeable and, because of its size and internal network, there’s always someone who is able to help – or can recommend someone who can!
I’m very lucky that as my life outside of work changed, Willis Towers Watson helped me find a position that fits with my home life.

I was pleasantly surprised to learn of the width and breadth of knowledge, and the longevity of service of colleagues.

I’m very glad I have the opportunity to work at Willis Towers Watson and hope that my career here lasts a long time. I hope to be a go-to person for technical knowledge and be in a position to one day lead the team if the opportunity arises.

Join Willis Towers Watson! It’s an interesting company with many different roles to consider and opportunities to learn and develop.

I came into the company in 2015 as a claim handler on the Companies, Transport and International team. Two years later I became a team leader.

I currently lead a team of seven people handling Company, Cargo, Commercial and International claims. My day-to-day duties consist of running the team, attending to their questions, overseeing the deadlines established for the revision of claims, supporting the team as needed, and addressing client feedback.

My biggest challenge has been to assume a managerial role and take on responsibility for the entire department. I continued working on my day-to-day tasks, but with a higher level of responsibility, and I also work to make my team feel supported.

I received support from my superiors. When one has a strong commitment to the company, development opportunities are possible.

I’ve worked in the Business Support Claims department, which handles high-frequency claims with maximum productivity, since its inception. Working together, this team has improved claim handling and created a more efficient process for our clients.

The culture is dedicated to serving clients with proven solutions that can be targeted to their needs.

The warm attitude and transparency shown to all colleagues was a nice surprise, as this wasn’t what I had experienced in other multinational companies.

I would like to continue growing personally and professionally with this great company, and help meet our business and strategy objectives while looking to increase value for our shareholders and clients.

With hard work and patience, you can meet all the challenges that come your way.

I was hired as a seasonal benefit advisor, which is an agent licensed to sell Medicare plans to retirees of Willis Towers Watson client associations. Benefit advisors talk to participants nationwide to assist them in transitioning from group insurance to individual insurance through the Medicare marketplace. I then transitioned to a seasonal customer service representative, which is a customer support role for those enrolled through our Individual Marketplace, where I assisted participants with claim resolution, appeals and other account services. This led to my role as enrollment operations supervisor, where I led a team of 15 benefit advisors in selling Medicare plans to retirees of our client associations, and then to the position of enrollment operations manager of 10 to 12 benefit advisor teams. Now, as senior enrollment operations manager, I’m focused on new client transitions while managing multiple enrollment operations managers and their respective teams. I also serve in a dual capacity as a corporate site lead, focused on site-wide operations for our Tempe, Arizona, call center facility.

In my role as senior enrollment operations manager, I manage transitions of new client employers who are moving their retiree populations from group to individual health care coverage. I’m responsible for meeting transition enrollment goals for all Medicare-eligible clients, daily check-ins with enrollment teams focused on the retiree experience, and successful plan enrollments, weekly reporting to segment leadership for enrollment progress and performance management of enrollment teams and agents.
In my role as corporate site lead, I oversee site-wide operations relative to performance management and employee engagement. I also host site tours for current and prospective clients visiting the center and oversee site-wide activities related to charitable events, safety, new-hire onboarding, and so on.

The biggest challenge in my role is the degree of staff turnover from year to year, as a large percentage of the staff are hired for seasonal positions to handle the influx of calls during enrollment periods. This requires constant retraining year over year to ensure we deliver a quality experience. We do our best to overcome this by maintaining simplified processes and having a focus on career development. The goal is to help these seasonal colleagues develop quickly enough to progress to other roles in the organization prior to their seasonal position ending.

I have had many opportunities to drive my own professional development at Willis Towers Watson. I’ve been responsible for creating the performance management system used for all operations roles within our Individual Marketplace for retiree benefits. This tool is used by operations supervisors and managers to track the daily, weekly and monthly performance objectives of colleagues. In the last two years, I also was the project lead for implementing semiannual performance reviews of seasonal colleagues not evaluated in our company-wide system. This gives all colleagues an opportunity to receive real-time feedback and coaching in addition to semiannual reviews, which include a broader summary of completed work and adherence to Willis Towers Watson values.

I’ve been most proud of my role in helping to launch our new customer service facility in Tempe, Arizona. I was involved with building layout decisions, initial recruiting efforts, off-site training accommodations and establishing the culture of a completely new workforce. The Tempe site was also the first of its kind, having multiple lines of business within the same building. This required a lot of integration work, which is still ongoing. The site has now been operational for three years, with over 500 employees including seasonal colleagues.
Additionally, I was recently one of 100 employees who received a CEO Circle award. To qualify, I had to be nominated by at least two colleagues. Reviewers judge the recommendations based on how well the nominee lives the Willis Towers Watson values of client focus, teamwork, integrity, respect and excellence. Contributions are also evaluated based on value brought to the company upon project completions. Being recognized for the hard work you put into your daily work is humbling and motivating.

There is a client-first culture here where people at all levels are focused on constantly improving how we can better serve our clients. This includes the new agents who come on board to speak daily to retirees enrolled in our Individual Marketplace — to ease their burdens and concerns, and let them know we are the place they can turn to for help.

I really enjoy meeting with prospective clients and talking to them about the experience we can provide for retirees transitioning from group to individual coverage through our Individual Marketplace. There is an emphasis on client choice; we make more options available for participants so they can find something that best matches their individual needs. There’s no bias in helping people enroll in plans, the focus truly is on finding the best fit for each person.

I am proud of the company’s focus on the client/retiree experience over revenue. There is a large emphasis on doing what’s right for the client and trusting that this focus will have a positive impact on revenue and growth in the long run.

I would love to be more involved in strategy and sales. I feel like my knowledge base of the segment can be useful to help innovate and move the company forward, expanding into new markets and increasing our product offerings.

This is a company where you can advance. Focus on learning your role quickly so you can progress and move into other positions within the company. Take what you learn from one role and learn how to make the next role even more impactful. The more impact you can have on the clients we serve, the more value and fulfilment you’ll be able to derive from your role.

I work alongside brokers in a supporting administrative role – anything from the initial placing of an account to drafting contracts between insurers and reinsurers, to keeping track of ongoing amendments to the policy during the active period. We negotiate with underwriters to make agreed-upon changes and liaise with our Mumbai office to ensure that our billing for the accounts is processed in a timely manner. No day is never the same!

I thoroughly enjoyed the online training provided by Willis Towers Watson as it put aspects of my role – such as various protocols and legal requirements – into perspective for me before I actually had to conduct business.

The culture is friendly and professional. Everyone appreciates that we all have certain responsibilities to deliver in conjunction with the business units and we all work together to accomplish our goals.

I enjoy the autonomy within my daily routine. I can decide when to take a break, when to have lunch, when to put in the work and when to go home. I believe this freedom allows me to maximize the time I put into my job.

I worked on a large account based in Panama, which required careful strategic planning due to its size. It was a good experience for me in terms of its scope and also getting to know the team I worked with. I enjoyed getting to know my colleagues in London and observing the entire process of working on a client account.

The commitment to delivering excellence and the strong work ethic within the team has been pleasantly surprising. If a task is nearing a deadline, the team works cohesively to complete it, even if this entails putting in additional hours.

I am currently focused on my short-term goals to ensure that the work I produce as an account executive is the best it can be, while making sure I have time to continue my professional and personal development. I don’t have a specific role in mind for the future, but I imagine it would entail working with others, creating positive relationships and coming up with innovative ideas to address a variety of situations.

Update all of your professional and social media accounts to be more “professional”. Do your research on the role, the company and who you’ll be working for. Also remember that the employer will do their research on you too, prior to you even landing an interview, so ask yourself – would my profile be acceptable to represent this organisation or a prospective or current client?

Willis Towers Watson was on the top of my list as I had been aware of its name and reputation for years. Consulting was the area I knew I wanted to explore.

It was positive. The responses I got from the recruiting team were always quick and clear. The online application process was easy to follow.

My responsibilities included sorting and analyzing data, making clear outlines and summaries, and communicating efficiently to managers and clients. I participated in major projects, which included summarizing data on provider assumptions on pricing models, rates and the like, as well as reviewing tech reports and conducting an analysis of potential outsourcing clients.

I gained professional skills and knowledge and improved my communication skills. Every project I took part in, every discussion I attended, every colleague I worked with — contributed to the overall educational experience.

It was somewhat overwhelming at first to realize that, as an intern, I had full responsibility for a specific part of a project. Getting used to a new role initially felt challenging, and I wasn’t sure if I was understanding things correctly or delivering things as expected. But all my peers and managers were so encouraging. They gave me positive feedback and full credit for doing my part. All this helped me feel supported throughout my internship. I felt appreciated and trusted by my team, which made me want to work harder.

The outsourcing case I worked on was creative and interesting. We needed to analyze the financial data, strategic information and human resource strategy of potential clients. We used various information sources to create benchmarks for pursuing new business and making deals. It was a great opportunity for me to solve open-ended, real-world problems from the ground up.
I also enjoyed getting to work with nice, friendly people who were always open to questions and offered help when I needed it. As an intern with limited knowledge, they were always patient with me and taught me a lot. Also, the company provided a great deal of support for me to continue my course of study and take certification exams, which I very much appreciated.

The culture is flexible and respectful. Working on multiple projects while studying for my exams required good time management skills. People and management are flexible — you get to make your own plan as long as you can deliver your work on time.

I look forward to studying and passing exams so I can get industry certifications. I’d like to explore different business lines and work toward becoming an expert in the insurance industry, and pursue a consultant role.

Be willing to learn quickly. Working in a consulting company can be diverse and intense, and you have the opportunity to try different roles on different projects. You should take the initiative and be confident, as the work moves quickly. Know you were hired for a reason and are there to make a contribution. Every single day can be your opportunity if you are willing to take it in and enjoy it.
You’ll feel comfortable and appreciated working here.

I am a member of multiple client teams. As the most junior person on the team, I am generally responsible for preparing data, doing benefit calculations for our clients, setting up processes in our programs that reflect the plan we are working with, preparing deliverables for clients, and much more.

The key challenge for me, especially at the beginning, was learning about all the different pension plans that clients set up for their employees. They are all unique either in their plan benefit formulas or their assumptions, or in the benefits they offer. While the basic idea of a pension plan is simple, clients’ needs vary greatly and their plans will reflect that.

Definitely my first in-person client meeting. I was given the opportunity to deliver a portion of the presentation that we had prepared. The senior consultants on my team had faith in me, and that gave me the confidence I needed to deliver calmly under pressure.

People who like to work hard and are self-motivated will do very well at Willis Towers Watson. If you put your hand up and ask for interesting new projects, you will get them! The more you put into your work, the more opportunities you’ll have to lead new projects or work on things that interest you. People here are very supportive and like to have fun as well. I’ve had the opportunity to play sports in many corporate leagues with my coworkers, not just from Retirement but from the entire Toronto office.

Definitely the people. My colleagues are supportive of my work and have become great friends as well. We regularly go out for lunch, play sports outside of work, and we genuinely enjoy each other’s company. Also, the business casual dress code of ‘dress for your day’ is amazing!

I would like to continue to grow within our company. I don’t think of progress as a role or a title, I’d like to get to a point where I’m using my experience to simplify problems for my clients. I’d like to solve real world problems.

Obviously the technical skills are very important, but what recruiters are looking for are great people they can connect with. Having a meaningful conversation with a recruiter where you can demonstrate your people skills is a great first step.